inherit
140295
0
Mar 17, 2018 7:37:01 GMT -8
junnny
11
May 2009
junnny
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Post by junnny on May 6, 2009 18:35:10 GMT -8
Board URL: chirotalk.proboards3.comProblem: ... with backup, for the past couple of months, at least. I click on "backup messages" and I'm told I'll receive mail telling me when it's time to download these messages. I don't get the note but I click on the link that says "Click here to download now." But, what downloads is only the index and the numbered list of messages ... which are empty if you click on any one of them. Then, I'm told I have to wait another month to backup and download. Anyone? Sorry if this doesn't warrant its own thread. I looked for an appropriate spot but couldn't find one.
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Kami
Forum Cat
Posts: 40,004
Mini-Profile Theme: Kami's Mini-Profile
#f35f71
156500
0
Offline
Jul 24, 2021 11:48:29 GMT -8
Kami
40,004
July 2010
kamiyakaoru
Kami's Mini-Profile
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Post by Kami on May 6, 2009 18:47:16 GMT -8
i think there's a bug currently with the backups that the admins are trying to fix, but check back for one of their responses. =]
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#eb7100
1480
0
1
Mar 28, 2024 3:30:24 GMT -8
Craig
208,824
September 2001
cmdynasty
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Post by Craig on May 6, 2009 22:05:41 GMT -8
Hi,
Yes, unfortunately, there is a bug that's currently being looked into/resolved. Apologies for the inconvenience in the meantime.
Craig
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inherit
140295
0
Mar 17, 2018 7:37:01 GMT -8
junnny
11
May 2009
junnny
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Post by junnny on May 11, 2009 2:40:37 GMT -8
Yes, unfortunately, there is a bug that's currently being looked into/resolved. Apologies for the inconvenience in the meantime. OK, thanks. But, how will I know when it's fixed if I'm only allowed to backup my mailbox once a month? My next chance to backup will be June 5th. If it doesn't work then, July 5th, August 5th ... and so on :-)
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#eb7100
1480
0
1
Mar 28, 2024 3:30:24 GMT -8
Craig
208,824
September 2001
cmdynasty
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Post by Craig on May 11, 2009 6:44:27 GMT -8
Can only continue to try each month, i'm afraid
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inherit
140295
0
Mar 17, 2018 7:37:01 GMT -8
junnny
11
May 2009
junnny
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Post by junnny on May 16, 2009 6:24:02 GMT -8
Can only continue to try each month, i'm afraid Well, I tried backing up my one private message for this account yesterday, never received the message saying that my message had been "zipped" and was ready for download, clicked download anyways and got the message "There is not backup of your personal messages available to download." That's slightly different than my account that had lots of PMs that I was able to download ... but the download consisted of just an index of all messages ... but each message was blank. So, I don't know whether this is better or worse. But, I don't think it's fixed ... not yet, anyways. Has anyone else tried to backup their PMs recently and had success? Testing once a month just to see if it's been fixed ... well ... :-)
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#eb7100
1480
0
1
Mar 28, 2024 3:30:24 GMT -8
Craig
208,824
September 2001
cmdynasty
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Post by Craig on May 16, 2009 8:16:30 GMT -8
It isn't fixed yet, sorry.
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inherit
140295
0
Mar 17, 2018 7:37:01 GMT -8
junnny
11
May 2009
junnny
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Post by junnny on May 25, 2009 5:36:06 GMT -8
It isn't fixed yet, sorry. This week's experiment failed, too, so I'm starting to get anxious that this won't be fixed by June 5th ... the next time I can download (backup) important messages from one of my proboard accounts. This is what happened today: I went to backup my personal messages from a largely unused account (because you can only do this once a month) and got the following message: Your account has now been scheduled to have your personal messages backed up to a zip file. Your file will be available to download typically in less than 2 minutes. You will receive a personal message in your inbox once your download is ready.No email after an hour, so I chose the download anyways based on the following: Your personal messages are ready for download. Click here to download now. Your messages are saved in a zip file. This file will only be available for 1 week.I received the zip file which opened to a list of empty messages. Now, I have to wait a month to try again because ... Our records show that you backed up your PMs last on Today at 6:52am. You will be able to use this feature again on Jun 24, 2009, 6:52am.Maybe this isn't a priority, or anything ... but it's a bona fide bug. Who fixes stuff like this?
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#eb7100
1480
0
1
Mar 28, 2024 3:30:24 GMT -8
Craig
208,824
September 2001
cmdynasty
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Post by Craig on May 25, 2009 9:27:00 GMT -8
To be honest with you, it may not be fixed until our next version is released, as for what it requires to 'fix' it will be changed in that.
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inherit
140295
0
Mar 17, 2018 7:37:01 GMT -8
junnny
11
May 2009
junnny
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Post by junnny on May 25, 2009 20:31:36 GMT -8
To be honest with you, it may not be fixed until our next version is released, as for what it requires to 'fix' it will be changed in that. YIKES :-) What is it that used to work so well and now, doesn't work at all? While I'm not a software jock, or anything, I'm alarmed that backing-up messages is now dependent on a whole new version. Like I said, it used to work. It seems the latest version broke the previous versions. When's the next version due? Before June 5th? :-)
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#eb7100
1480
0
1
Mar 28, 2024 3:30:24 GMT -8
Craig
208,824
September 2001
cmdynasty
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Post by Craig on May 25, 2009 21:44:22 GMT -8
To be honest with you, it may not be fixed until our next version is released, as for what it requires to 'fix' it will be changed in that. YIKES :-) What is it that used to work so well and now, doesn't work at all? While I'm not a software jock, or anything, I'm alarmed that backing-up messages is now dependent on a whole new version. Like I said, it used to work. It seems the latest version broke the previous versions. When's the next version due? Before June 5th? :-) Not before June 5th, but it's in development, and thus most concentration is going into that. Your PMs will stay there until you personally delete them. Is there a specific reason why you need a backup? The backup was added, really, because of a prior problem with PMs disappearing, however, that is a problem of the past.
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inherit
140295
0
Mar 17, 2018 7:37:01 GMT -8
junnny
11
May 2009
junnny
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Post by junnny on Jun 2, 2009 4:59:01 GMT -8
Your PMs will stay there until you personally delete them. Is there a specific reason why you need a backup? Yes. Well, problems of the past are usually bugs that have been fixed. The other side of this coin is that backing-up PMs used to work (in the past) but now this feature is broken ... which is to say, it has become a problem of the present. Of course I'm glad that the PMs are still accessible in my account, but I'd rather have them reside on my computer ... especially if, for some "buggy" reason, they start "disappearing" again. That's kind of the whole idea of backup, if you know what I mean :-) Any idea when this feature (or entirely new PB version, I guess) will be available? Thanks.
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#eb7100
1480
0
1
Mar 28, 2024 3:30:24 GMT -8
Craig
208,824
September 2001
cmdynasty
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Post by Craig on Jun 2, 2009 13:18:12 GMT -8
It never really did work 100%, and that is the problem. Sure, you may have obtained a backup in the past, however, it was very hit or miss if you did. That is the problem, when we fixed that, it bought up another issue. It's always been buggy, and one fix has led to another issue.
The new version is currently in development. No date has been set for release as of yet.
Craig
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inherit
140295
0
Mar 17, 2018 7:37:01 GMT -8
junnny
11
May 2009
junnny
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Post by junnny on May 14, 2012 2:21:50 GMT -8
It never really did work 100%, and that is the problem. Sure, you may have obtained a backup in the past, however, it was very hit or miss if you did. That is the problem, when we fixed that, it bought up another issue. It's always been buggy, and one fix has led to another issue. The new version is currently in development. No date has been set for release as of yet. Craig I've been recently trying to backup personal messages and for the last two months but haven't had any success. I'm told that I'll get a message saying when the backup will be ready for download but this message never comes ... and there's no download available. Then I'm told that I have to wait another month before I can go through this same stuff. I'm continuing a thread from three years ago. Any chance for a fix? :-) junnny.
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inherit
(??_?)
181912
0
1
Jul 6, 2015 20:35:17 GMT -8
CheatAreZee
56,804
March 2005
zyvoloski
Ricky's Mini-Profile
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Post by CheatAreZee on May 14, 2012 9:06:33 GMT -8
Hi Junnny, Unfortunately I'm afraid not much has changed with this system since you created the thread. If you have a large amount of PM's, the backup system may not function properly at this time. But since v5's release date was unknown at the time of your posts originally, I will note that the v5 software update will be released later this year
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