Post by VS Admin on Mar 18, 2010 2:34:18 GMT -8
UPDATE: A workaround for Sky users can be found here.
Sky Broadband users:
We understand that Sky Broadband users are having issues connecting to ProBoards forums. Being that users of other internet service providers are not having similar issues, and after much investigating, we believe this to be an issue on Sky's end.
We have spoken on the phone to Sky tech support about this issue and they are investigating it. They indicated that they hoped the issue would be resolved by 6pm GMT, however gave no promises and could not identify the exact problem while on the phone.
They did, however, indicate that Sky Broadband users could call in to report this issue which may help expedite the process of resolving the problem.
If you would like to contact Sky's tech support to report trouble accessing a forum, here is the details you need:
Phone #: 08442 410 515 (UK)
To navigate the menu's:
1) Enter your telephone number including STD code
2) Press 1 (Have a problem with a product)
3) Press 3 (Sky Broadband)
Important things to note:
Nearly every report of a connection problem is coming from Sky Broadband users. All our servers are up and accessible to users of other ISPs.
We have checked every last firewall setting to ensure that we are not the source of the block.
If you use a proxy to access your forum it loads fine. Only loading directly has issues.
Sky Broadband users:
We understand that Sky Broadband users are having issues connecting to ProBoards forums. Being that users of other internet service providers are not having similar issues, and after much investigating, we believe this to be an issue on Sky's end.
We have spoken on the phone to Sky tech support about this issue and they are investigating it. They indicated that they hoped the issue would be resolved by 6pm GMT, however gave no promises and could not identify the exact problem while on the phone.
They did, however, indicate that Sky Broadband users could call in to report this issue which may help expedite the process of resolving the problem.
If you would like to contact Sky's tech support to report trouble accessing a forum, here is the details you need:
Phone #: 08442 410 515 (UK)
To navigate the menu's:
1) Enter your telephone number including STD code
2) Press 1 (Have a problem with a product)
3) Press 3 (Sky Broadband)
Important things to note:
Nearly every report of a connection problem is coming from Sky Broadband users. All our servers are up and accessible to users of other ISPs.
We have checked every last firewall setting to ensure that we are not the source of the block.
If you use a proxy to access your forum it loads fine. Only loading directly has issues.
