Members cannot access forum

[Rajiv]

Over the past few weeks, several of my users have told me they cannot access the forum, whether from their computer or mobile.  It doesn't seem to matter which browser they use, or which smartphone.  However, for computers, the problem arises only with Windows 7 OS. 

I had the problem for a while from certain computers.  I cleared the history/cookie several times.  After a while, the problem just resolved itself.  A couple of my users with the same problem have also had the problem resolve itself.  

I have an older Samsung Galaxy Mini - never had a problem on there.  Or on old PC with XP or my new PC with Windows 7. Had the problem on several other Windows 7 based PCs.  All just resolved themselves after several days.  For two of the computers, I repeatedly cleared cookies/history. 

No idea what is going on. 

[Former Member]

Hi

A url link to your forum may help

Steve

[Rajiv]

Sorry:

giffas.proboards.com/

[Craig]

Hi,

What was the error message received when trying to access the forum?

Craig

[Rajiv]

Unfortunately (or fortunately), I personally don't have the problem anymore. If I remember correctly, the error message varied, ranging from timed out, to unable to find the website, depending on the browser.

I've noticed that a couple of users who earlier informed me that they were unable to access the website (one of whom informed me this over several weeks) have in the past week been able to log in.

I'll check with the other 2 who informed me of having problems accessing the website. Of course, for those who haven't informed me, I won't know.

[Craig]

Let us know if you experience the issue again

[Rajiv]

One has persistent problems accessing the forum on a Mac. He has no problems on Windows.

[Brian]

Hi, Rajiv.

Can you explain in detail what happens when the user attempts to log in? Do they get any error messages? Who is their internet service provider?

[Rajiv]

There are 3 major service providers in Singapore, Starhub, Singtel and M1. Everyone I know is one one of the 3. I think the problems are more common with Starhub, but that might just be because it is the biggest of the 3 ISPs.

Another person has informed me that he can't access the website through his iPhone browser.

[Craig]

Thanks

But what happens when they attempt to access? Do they get any kind of error message?