Member with login issue

[wyomama]

familycow.proboards.com

Got an email with this:

  "I am having trouble logging into the
proboards. It won't let me. I log in and it takes me right back to
the log in again and then it will finally give me an error of 502 bad
gateway. Something about proxy server or something. Can't remember
now what it is. I have tried it from two different computers now and
it's the same so am wondering if proboards is having trouble or if it
is something on my end"

I've asked her if both the computers are in her house, and to report her IP address, if that is likely to be the issue.

Thanks!

[Craig]

Hi

Can you post back when you have that information from her. Also please try and find out what browser she is using and if she has any internet security enabled.

Craig

[wyomama]

I PM'd you with the IP address. IE 10, both computers are in her house, so presumably the same IP address. She is using an aircard, so I would imagine that is why she's not able to log in on her phone. She said disabling her "virus protection" didn't make a difference. She said her son was able to log in with her info at a different location, so "it's her"

[Kajakat]

I also cannot log on and when I tried to reset my password it says my email address is not on your system. My email addy is [e-mail]. I had this problem a couple of months ago and I had to start new eve tho I've been using Proboards for about ten years. Please help

[CheatAreZee]

Jan 17, 2013 11:09:43 GMT -8 wyomama said:

I PM'd you with the IP address. IE 10, both computers are in her house, so presumably the same IP address. She is using an aircard, so I would imagine that is why she's not able to log in on her phone. She said disabling her "virus protection" didn't make a difference. She said her son was able to log in with her info at a different location, so "it's her"

Hi wyomama,

Would you mind sending me a PM with the IP address as well please?

Jan 17, 2013 11:42:20 GMT -8 Kajakat said:

I also cannot log on and when I tried to reset my password it says my email address is not on your system. My email addy is [e-mail]. I had this problem a couple of months ago and I had to start new eve tho I've been using Proboards for about ten years. Please help

Can you create a new thread please? It sounds like the issue you experience is different from the one outlined above. Thanks

[wyomama]

Ricky, I PM'd you with another IP address. I also had a third person unable to logon using the browser on her phone - although she is able to use the app.

All three are using either aircards or cellphones to access the internet. The noheaders logon doesn't make a difference. Apparently the error message was a one-off... its not been able to be duplicated. They generally have the "stay logged in" box checked, but were presented with a login screen. Enter username and password, and it just returns to the login screen, I guess similar to what it would do if the password were incorrect. I've sent them the password reset link, and that doesn't help either.

Thanks for your help!

[andreaignacio]

hi it's been two weeks since i register here and every time i come back to log in the reply was always my account is still pending and subject for approval,,i just want to ask if how long it will take to approve my account because i really want to participate here..

[🎶Sossity🎶]

Jan 17, 2013 22:17:10 GMT -8 andreaignacio said:

hi it's been two weeks since i register here and every time i come back to log in the reply was always my account is still pending and subject for approval,,i just want to ask if how long it will take to approve my account because i really want to participate here..

Hi

To avoid confusion, please start your own thread for your own issues.

In that thread, please clarify where 'here' is.

*Please be aware that we don't interfere is the approval process of other forums.

Thanks.

[wyomama]

Jan 17, 2013 18:19:49 GMT -8 wyomama said:

Ricky, I PM'd you with another IP address. I also had a third person unable to logon using the browser on her phone - although she is able to use the app.

All three are using either aircards or cellphones to access the internet. The noheaders logon doesn't make a difference. Apparently the error message was a one-off... its not been able to be duplicated. They generally have the "stay logged in" box checked, but were presented with a login screen. Enter username and password, and it just returns to the login screen, I guess similar to what it would do if the password were incorrect. I've sent them the password reset link, and that doesn't help either.

Thanks for your help!

Oh, guess what CheatAreZee ...   all three are AT&T customers, two are in TX, one in MO.   Any way to verify that is the issue? 

[CheatAreZee]

Jan 18, 2013 7:14:24 GMT -8 wyomama said:

Jan 17, 2013 18:19:49 GMT -8 wyomama said:

Ricky, I PM'd you with another IP address. I also had a third person unable to logon using the browser on her phone - although she is able to use the app.

All three are using either aircards or cellphones to access the internet. The noheaders logon doesn't make a difference. Apparently the error message was a one-off... its not been able to be duplicated. They generally have the "stay logged in" box checked, but were presented with a login screen. Enter username and password, and it just returns to the login screen, I guess similar to what it would do if the password were incorrect. I've sent them the password reset link, and that doesn't help either.

Thanks for your help!

Oh, guess what CheatAreZee ...   all three are AT&T customers, two are in TX, one in MO.   Any way to verify that is the issue? 

It depends on the actual issue they experience. The issue that some AT&T customers may experience is that when they try to login to their forum account, they'll be brought to the index page of the forum and while the "Users Online" list of the info center will claim that they are online, they are still only viewing the forum as a guest. If this is what is happening to them and they're on AT&T, then that would likely be the cause. 

Otherwise if they get an actual error message when visiting the forum, such as the 502 bad gateway, or another error message displayed by their web browser, this would be a separate issue. 

Our system admins got back to me now to let me know that both IP's you sent me are not being blocked on our end, so that rules that possibility out. Could clarify with the members on what exactly happens when they visit the forum, perhaps in a step-by-step format on what they do and what the end result is?  

[wyomama]

When they navigate to the forum it shows that they are not logged in. When they click the login link, and enter username and password, the login page just refreshes, it doesn't give an error message. The "forgot password" link works, but changing passwords does nothing to correct the problem.

I have one board that allows guests to post, all others require them to be logged in.

[wyomama]

Another member reports "I am having this issue too. I can login fine on my PC, but can't on my phone. I have AT&T.
You type in username & password & then it just takes you back to the main login screen with the boxes empty again. It isn't like if you typed in the wrong password & you have to verify the image in the box."

[Brian]

Jan 20, 2013 15:16:53 GMT -8 wyomama said:

Another member reports "I am having this issue too. I can login fine on my PC, but can't on my phone. I have AT&T.
You type in username & password & then it just takes you back to the main login screen with the boxes empty again. It isn't like if you typed in the wrong password & you have to verify the image in the box."

The phone problem likely stems from what Ricky posted earlier about AT&T's mobile service.

[Lauren]

I'm experiencing the same problem myself & some of the members on my forum as well. We're all having the trouble when trying to login with our AT&T data plans. Same thing, when I try to login to the forum using the browswer, the page just refreshes & doesn't log me in. When I try to access the forum using the app I just get this message "Failed to connect to forum, please check with the forum administrator if this problem persists."


support.proboards.com/board/12/proboards-mobile-app-support

[wyomama]

CheatAreZee,
Is there any hope?