Member has log-in problems

[merleh]

Whenever she wants to log in after typing her username and her password and clicking on continue she's redirect to the main forum page - without being logged in. Then she has to click on "login" and only after that she is logged in. She's using Firefox and I already told her to empty her cache and restart her browser but it didn't help.

[Craig]

Hi,

If she immediately refreshes the page [instead of clicking login again] is she logged in?

[merleh]

Thank you for your reply. She says she isn't.

[CheatAreZee]

Hi merleh,

Since you noted that she is using firefox, can you have her give something a test and see if it works out for her? Click the "Firefox" tab in the top-left hand corner of the browser, then click the "New Private Window" option. In the new window that comes up, have her visit the forum and see if she is able to login with this mode enabled

[Gackt]

I am having exactly this same issue today. With my forum, and here at this support forum. It is happening on my PC which is running Chrome Version 26.0.1410.64, and also on my mobile phone which is running Chrome. Also was happening on my work PC which runs IE.

[CheatAreZee]

Hi Gackt,

Does it happen for you every time you try to login without fail? Or is it random?

[s3teve]

Same Issue as I noted in the FORUM LOGIN ISSUES thread. Will Note here also, I tried the IN PRIVATE action same issue occured (IE).
Looks like it is not just with IE & that I am not alone in having the issue.

Edit: issue is also happening here on the Support site - exactly as noted in both threads.

[Gackt]

Every time. Just tried again now. Logged out.. logged back in. From the proboards secure login page I am taken back to the front page of the forum (in this case, this support forum). Clicking refresh does nothing. If I click 'login' at the top of the page I am then shown as logged in. Exactly as the first first poster above described.

As a try I have cleared my browser's cache etc, but still is doing the same. It's very odd. Two different browsers, two different machines in different parts of the town. So I guess it's not my end. Not the end of the world because I can still log in, but a bit annoying.

[Former Member]

Excuse me for barging in, but I'm having this issue as well on my site. I happen to be a Chrome user, and this has been happening to me for a few days.

[CheatAreZee]

Thanks for the info. I'm checking with our developers on this and will report back with either more questions, or to confirm that a bug has been found

[Vinh]

merleh, Gackt, s3teve, @nigenteki1

Hi all,

When logging in, are you directed to the select account page first where you would select a forum account to login as? If not, is it just attempting to log you into the forum account after entering your username/password (this typically happens if you only have 1 forum account on the forum you are logging into)?

[Gackt]

Hi, thanks for taking a look. I am not fully understanding what you ask, sorry. But I guess I am not being directed to the select account page first.

I took a quick video snap of the screen if you are able to view. It is the best to to describe because you can see for yourself exactly:
(edit: video now taken down as problem is understood)

I will delete the video soon, so please let me know when you have seen it. Thanks.

[Vinh]

Gackt,

Awesome, thanks for that video. It looks like the first time you try to log in, it is skipping the redirecting screen that you should be seeing for a brief moment. When you logged in the second time, you saw the redirecting screen. I'll investigate further to see what's going on.

[s3teve]

What Gackt has in the video is EXACTLY what is happening to me as well. And Yes Vinh it skips the redirect screen the first go around, but catches it the second time.

[Gackt]

Thank you for looking into the issue. I will keep an eye open here for updates.