Members experiencing login issues

[Megalodon]

Hello,

I am admin of this forum: theworldofanimals.proboards.com/

A member of my forum (leopjag) is experiencing login issues in ProBoards in general. There is a thread in my forum which offers guidance to members on how to address login issues but member (leopjag) have not benefitted from this thread unfortunately. This member is getting "incorrect password" message during login process and password recovery option is not working for her for some reason.

Can anybody address this issue for member (leopjag)? Is it possible for anybody to reset her password and then email it to her?

Any solution is welcomed.

Thanks in advance.

[Brian]

Hi, Megalodon.

Can you instruct them to come post in this thread? It'll make it a lot easier for us to communicate with them.

At the moment it looks like the email associated with that username is currently in use on a global account but the username isn't linked to the global account. Are they able to login on the ProBoards.com homepage using their email/password?

[Megalodon]

Sure, Sir.

I will direct the referred member to this thread. Thank you for your support.

[LeopJag]

Hi, this is in response to this thread - support.proboards.com/thread/515206/members-experiencing-login-issues?page=1&scrollTo=5894896

it appears that there is a bug of some sort in my world of animals account or on that particular forum - seems to have happened after it was restored from a hacking type od incident...i have no problems getting into my proboards account but no matter how many times i reset my password for world of animals it keeps telling me it's incorrect.

After logging into my proboards or global account i see that an administrator has changed my global password to something alot shorter...if a proboards admin could access into my woa account, change my password, pm me the password and link it to my global account - that would be much appreciated.

Thanks in advance

[weedfanatic]

Isn't there a captcha you have to answer correctly, after a certain number of incorrect logins? I'm pretty sure you can't login at all, even after resetting your password, until you answer the captcha correctly.

[LeopJag]

Nope no captcha, and once i reset my password for woa it tells me it's incorrect.

[CheatAreZee]

Hi LeopJag,

Visit the password recovery page again, this time rather than typing in your email address, type in the username leopjag in the box provided and click the recover button. This should send you a password reset email for the actual forum account itself so that it can be linked to your global account

[LeopJag]

It worked! thanks Ricky.

[CheatAreZee]

Glad to hear, LeopJag! Thanks for checking back on it to let us know