Unable to create threads

[Sand]

Forum URL: (private)

Hello,

A member of a forum that I moderate is having issues with being able to create threads. Whenever they try to create a thread (no matter the board), the bar with bold, italics, underline, etc. does not appear. The page will also not load when they try to post the thread. 

I'm not sure what I can do to help them as I have yet to encounter this problem. Any suggestions?

[Michael]

Hi,

This is an odd one. Does the user get the the formatting buttons and stuff on a normal reply page, or do they just not appear when attempting to create a new thread? Are they on the same theme as everyone else? Do they have JavaScript enabled in their browser? Do they have an ad-blocker or anything similar that could be blocking things from working correctly?

I would start by having them trying in another browser and see if the issue persists there.

[Sand]

They see the formatting buttons and stuff on normal reply pages and PMs. It does not appear when attempting to create a thread. Yes, they told me their JavaScript is turned on.They are currently using Internet Explorer 11 and they cannot seem to find any trace of an ad-blocker. They are also on the same theme as all users.

[Scott]

Sand, can you provide the username of the member having this issue please. Feel free to PM me if you don't wish to post it here publicly.

[Sand]

I will PM you, Scott.

[Scott]

Sand, I tested viewing the forum from their account using IE11 and had no issues viewing the formatting buttons when creating a thread.

Did they try using a different browser to see if the issue is present there as well, as Michael suggested?