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Dec 22, 2019 23:29:07 GMT -8
Blue
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blackberry28
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Post by Blue on Aug 11, 2019 16:48:20 GMT -8
Hiya!
So we sent out an email recently to some inactive members just to let them know the place was still active, their accounts where still there, blah blah. Little bit of an update. It came to my attention that at least for gmail these emails ended up in spam (and almost no one checks spam and are not notified when emails go there). Is there anything proboards can do with Gmail to have this issue sorted out? It kinda wastes having the email members option if emails are just going to spam.
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Kami
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Jul 24, 2021 11:48:29 GMT -8
Kami
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Post by Kami on Aug 11, 2019 18:40:13 GMT -8
Unfortunately, no. ProBoards can't control how an email service interprets the email.
However, mass emails are sent out from the email address associated with the account sending the email -- if you instruct your users to add the email(s) associated with the account(s) that will be sending mass emails to their contacts / safe senders / whatever their email provider calls it, that should help mitigate the chances of them going into spam.
Some other notes as well: frequency of emails also seems to bump things into spam. A shop I'm subscribed to sends maybe a half dozen emails per day, so all legitimate communication from them wound up getting put into spam until I marked the address as "not spam". Also, the subject title is very important (if the subject title is something that is ambiguous and sounds like it could be an irrelevant email, there's a higher chance of it being sent to spam).
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