User not getting reset password email

[richenda]

Forum URL: (private)

One of my users tried to log in to an old account, and has tried Reset Password 4 or 5 times but never got the email. What's bizarre is that I can find her old account in the Members list with the same address she's inputting. 

Is there a known issue around (at)att.net emails? She was able to create a new account with an alternate address at gmail.

[Scott]

richenda, can you PM me with that user's email address please or link me to their profile on your forum. I can check our mail log to make sure the email is being sent.