Member can view forum but not post or edit

[gelquie]

Forum URL: ntwriters.proboards.com/

This is not a universal problem, but one member (@ amateurwriter) is having issues with forum interactions; namely, posting or editing, as she gets a 520 error. She can view the forum, like posts, and even send private messages. But she can't post or edit.

She's been getting this since yesterday night (morning-ish in America). She's already tried clearing her internet cache, trying different browsers, and even tried a separate browser on a laptop with a different OS. I've looked through the admin panel and her details (I'm an admin) and can't find any issues on our end that would cause this. If it makes a difference, she's from the Philippines.

It sounds similar to an issue posted in this thread, but just in case the issues are separate, I'm posting this separately.

[bigballofyarn]

May 29, 2020 21:32:08 GMT -8 gelquie said:

Forum URL: ntwriters.proboards.com/

This is not a universal problem, but one member (@ amateurwriter) is having issues with forum interactions; namely, posting or editing, as she gets a 520 error. She can view the forum, like posts, and even send private messages. But she can't post or edit.

She's been getting this since yesterday night (morning-ish in America). She's already tried clearing her internet cache, trying different browsers, and even tried a separate browser on a laptop with a different OS. I've looked through the admin panel and her details (I'm an admin) and can't find any issues on our end that would cause this. If it makes a difference, she's from the Philippines.

It sounds similar to an issue posted in this thread, but just in case the issues are separate, I'm posting this separately.

Please ask her to provide you with the Ray ID listed within the error message.  Then post it here so the admins can take a look.

[gelquie]

Ray ID: 59bc75181c2f60f4

[Michael]

Hi,

Thank you for the info. There seems to be an issue for some users out of the Philippines. I have reported this to our systems team and they're investigating now.

[Michael]

Hi,

Could you have the affected members please try again? If they receive the error please let me know when (time) and where (the page) they received the error on?

This will help us narrow things down quickly I hope!

[Michael]

Hi,

Just a quick update that there appears to be an issue with Cloudflare in the Manila region. We have reached out to them to resolve this issue and hope it is resolved as soon as possible. Thank you for your patience and understanding!

[gelquie]

Thank you for all your help in this!

I've been keeping her informed of these updates as we've gone along. (I think she also was unable to send a PM to someone earlier.)

She tried to do a test post using Quick Reply and was unable to post, at 10:48 am GMT +8. It was for this thread, but the issue seems to be there for any thread.

EDIT: Another test done at 11:37 am for a different thread using the Reply window; still unable to post.

11:42 am local time, she was unable to send a private message too.

[Scott]

gelquie, it appears this issue has been resolved after your last post (above). Can you please confirm whether or not your member is still having trouble posting?

[gelquie]

Thank you so much for your help and updates! It looks like she can post just fine now.