inherit
261344
0
Jun 2, 2020 6:21:06 GMT -8
tetsu213
5
June 2020
tetsu213
|
Post by tetsu213 on Jun 1, 2020 16:53:01 GMT -8
Hello everyone, I'm from : danganronpa-gaming.proboards.com/I have a member who is currently having issues to signing in and posting anything on the forum itself. They keep getting this particular message:- Sorry! We appear to be experiencing issues at the moment. Try loading this page again in just a bit. If this problem persists, please report it to us on our support forum! For help, or to report any issues you're currently having, please visit the ProBoards Support Forum. Web server is returning an unknown error There is an unknown connection issue between Cloudflare and the origin web server. As a result, the web page can not be displayed. Is there any thing else I need to provide or I could do? Thank you
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#e61919
Support Manager
154778
0
1
Apr 17, 2024 15:00:55 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Jun 1, 2020 16:59:12 GMT -8
Hi,
Which member is experiencing this issue?
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inherit
261344
0
Jun 2, 2020 6:21:06 GMT -8
tetsu213
5
June 2020
tetsu213
|
Post by tetsu213 on Jun 1, 2020 17:02:14 GMT -8
They are a regular member on my site.
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#e61919
Support Manager
154778
0
1
Apr 17, 2024 15:00:55 GMT -8
Michael
19,550
May 2010
wiseowl
|
Post by Michael on Jun 1, 2020 17:06:17 GMT -8
They are a regular member on my site. Please link to the account, I need to know which specific user is receiving the error.
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inherit
261344
0
Jun 2, 2020 6:21:06 GMT -8
tetsu213
5
June 2020
tetsu213
|
Post by tetsu213 on Jun 1, 2020 17:09:57 GMT -8
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#e61919
Support Manager
154778
0
1
Apr 17, 2024 15:00:55 GMT -8
Michael
19,550
May 2010
wiseowl
|
Post by Michael on Jun 1, 2020 17:18:13 GMT -8
Hi,
Thank you for the information. I have passed this info along to our systems team.
Did this user receive the error recently? If not could they attempt to login again? We're looking into this now.
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inherit
261344
0
Jun 2, 2020 6:21:06 GMT -8
tetsu213
5
June 2020
tetsu213
|
Post by tetsu213 on Jun 1, 2020 17:19:57 GMT -8
Hi,
From what they have told me, it started 3 days ago. They've tried to login earlier but was unable to actually post. But I'll inform them to keep trying.
Thank you.
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#e61919
Support Manager
154778
0
1
Apr 17, 2024 15:00:55 GMT -8
Michael
19,550
May 2010
wiseowl
|
Post by Michael on Jun 1, 2020 17:24:15 GMT -8
Thank you for the speedy replies!
We are actively looking into this issue as there seems to be a problem for all users in the Manila/Philippine region.
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|
inherit
261344
0
Jun 2, 2020 6:21:06 GMT -8
tetsu213
5
June 2020
tetsu213
|
Post by tetsu213 on Jun 1, 2020 17:43:59 GMT -8
Thank you!
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|
#e61919
Support Manager
154778
0
1
Apr 17, 2024 15:00:55 GMT -8
Michael
19,550
May 2010
wiseowl
|
Post by Michael on Jun 1, 2020 18:04:34 GMT -8
Hi,
Just a quick update that there appears to be an issue with Cloudflare in the Manila region. We have reached out to them to resolve this issue and hope it is resolved as soon as possible. Thank you for your patience and understanding!
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#e61919
Support Staff
224482
0
1
Apr 17, 2024 15:00:44 GMT -8
Scott
23,246
August 2015
socalso
|
Post by Scott on Jun 2, 2020 6:46:10 GMT -8
tetsu213, it appears this issue is resolved. Can you please confirm your member is no longer receiving the error and all is well?
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