Web Server Error

[tetsu213]

Hello everyone,


I'm from : danganronpa-gaming.proboards.com/


I have a member who is currently having issues to signing in and posting anything on the forum itself. They keep getting this particular message:-

Sorry!

We appear to be experiencing issues at the moment. Try loading this page again in just a bit. If this problem persists, please report it to us on our support forum!



For help, or to report any issues you're currently having, please visit the ProBoards Support Forum.



Web server is returning an unknown error

There is an unknown connection issue between Cloudflare and the origin web server. As a result, the web page can not be displayed.


Is there any thing else I need to provide or I could do?


Thank you

[Michael]

Hi,

Which member is experiencing this issue?

[tetsu213]

They are a regular member on my site. 

[Michael]

Jun 1, 2020 17:02:14 GMT -8 tetsu213 said:

They are a regular member on my site. 

Please link to the account, I need to know which specific user is receiving the error.

[tetsu213]

Here you go, the information and the forum account


Ray ID: 59cd11a9dc886052

Your IP address: [REDACTED]

Error reference number: 520

Cloudflare Location: Manila



danganronpa-gaming.proboards.com/user/33

[Michael]

Hi,

Thank you for the information. I have passed this info along to our systems team.

Did this user receive the error recently? If not could they attempt to login again? We're looking into this now.

[tetsu213]

Hi, 

From what they have told me, it started 3 days ago. They've tried to login earlier but was unable to actually post. But I'll inform them to keep trying.


Thank you.

[Michael]

Thank you for the speedy replies!

We are actively looking into this issue as there seems to be a problem for all users in the Manila/Philippine region.

[tetsu213]

Thank you!

[Michael]

Hi,

Just a quick update that there appears to be an issue with Cloudflare in the Manila region. We have reached out to them to resolve this issue and hope it is resolved as soon as possible. Thank you for your patience and understanding!

[Scott]

tetsu213, it appears this issue is resolved. Can you please confirm your member is no longer receiving the error and all is well?