New member not receiving activation code after registering

[Gene Hunt]

Hi all,

I've just had a new member contact me to say they have not received the activation code after registering. Is there anything that can be done?

Thanks in advance.

GH.

[Scott]

Gene Hunt, what is the username of the member? (And the forum URL, please.)

[Gene Hunt]

Jun 2, 2020 8:08:38 GMT -8 Scott said:

Gene Hunt , what is the username of the member? (And the forum URL, please.)

Sorry Scott

Forum URL - 43tv.proboards.com/
Username - steve

Thanks Scott.

[Scott]

Gene Hunt, I reviewed that user's account. Unfortunately there's been an intermittent issue with that user's email provider accepting emails from us. We are working to get it all sorted. Since this is a new account would this member happen to have an email address from a different provider they might be willing to use?

[Gene Hunt]

His email provider is quite a common one in the UK so a fix would be good as I can imagine this being quite frustrating for new members.

I'll ask the question Scott, and report back, thanks.

[Scott]

Gene Hunt, it turns out that member's email provider had blocked us. We applied to become unblocked which usually takes about a day for it to process. Though they can try sooner, by Thursday the member should attempt to login again and at the activation prompt, have them click the link to resend the activation email.

[Gene Hunt]

Thanks for the update Scott.

Unfortunately, this member has responded to me a few hours ago and was quite frank in saying he only had one email address and had no intention of creating another just to join a forum. He also asked for me to remove his details from my forum, which I have done.

Thanks again Scott

GH.