Questions about new discussion forum I created

[freedda]

The madness continues! My friend was able to register and I approved her registration. But when she went to login, this is the message she got: 

"Activate
Please check your email for your activation key. Some providers may mark this email as spam, so make sure to check your spam folder."

She checked here emails, including her spam folder, but didn't find any activation email. I asked her to select the option to send the email again, but I'm not sure anything is working!

This is beyond the pale at this point, and I'm more than frustrated that a simple process has become so complicated!  Anything you can tell me would be appreciated, though I'm not sure my friends are even interested in joining at this point, it's taking so long and is so confusing (and if you can look in the screen shots I sent about how I have changed my settings, I'd appreciate that as well).   

 

[?adwoman?]

1. enter this [e-mail] to the contact list[e-mail]
2. request new key if there is no key anywhere but do #1 before requesting new key
OR

does she have second e-mail? she could REQUEST proboards to SEND her the new key via new e-mail?

[freedda]

Jul 4, 2020 9:12:12 GMT -8 ?adwoman? said:

1. enter this [e-mail] to the contact list[e-mail]
2. request new key if there is no key anywhere but do #1 before requesting new key
OR

does she have second e-mail? she could REQUEST proboards to SEND her the new key via new e-mail?

* I don't know where I'm supposed to enter the [e-mail] email? I looked in the admin options and didn't see where I'm supposed to do this???

* Also, I have checked 'No' to the Disable Registration, so there is no longer a "Send Invite Key Email' option showing up.

* My friend has not gotten any of the invite keys I sent her - which is why I've disabled that option. She has been able to register at PB, but when she goes to login into our particular forum, she's told (as I understand it) to look for a confirming email she's supposedly being sent, but she can't find those either (and she is looking in her spam folder and nothing is showing up there).

I don't want to ignore or discount your advice in any way, but since I've been having so many issues, I'd like to wait until Monday to see if Scott can respond - only since he's already been working with me on this. And I told my friend to wait until then before we try anything else.

Best, D 

[?adwoman?]

Jul 5, 2020 8:59:47 GMT -8 freedda said:

Jul 4, 2020 9:12:12 GMT -8 ?adwoman? said:

1. enter this [e-mail] to the contact list[e-mail]
2. request new key if there is no key anywhere but do #1 before requesting new key
OR

does she have second e-mail? she could REQUEST proboards to SEND her the new key via new e-mail?

* I don't know where I'm supposed to enter the [e-mail] email? I looked in the admin options and didn't see where I'm supposed to do this???

 

[e-mail] go into HER e-mail's contact list

if she still can't the key with her CURRENT E-MAIL tell her to use different e-mail to get the NEW key!!!

[freedda]

Another friend got into our discussion board. I'm thinking then that for some reason PB is not accepting or able to work with my first friend's email address? Is there any way from my end to do anything about that?

Adwoman, I still don't know what or where you are taking about. Show me the path to get there if you can e.g. admin > settings > etc.

[?adwoman?]

Jul 5, 2020 18:29:38 GMT -8 freedda said:

Another friend got into our discussion board. I'm thinking then that for some reason PB is not accepting or able to work with my first friend's email address? Is there any way from my end to do anything about that?

Adwoman, I still don't know what or where you are taking about. Show me the path to get there if you can e.g. admin > settings > etc.

your job is done and you don't have to do ANYTHING else. NOW, it's her turn. My advice is for her and not for you

[freedda]

Okay, ....both my friends have finally been able to get in and participate in the discussion forum? I think all is well for now.

I am wondering, based on my current settings - images attached below - is this forum still 'private' in that others don't see it and can't participate? In particular, I'm wondering if I need to change the 'Disable Registration' feature to YES? (Which I assume means that they only way more people can get in is if I send them a 'Key'?)

Thanks all for your help.

Best, David

Attachments:

[Michael]

Hi,

You can disable registration if you only wish to invite members.

If you want to check what guests can see, log out of your forum and investigate it yourself, this is the quickest method for checking your work.