Users email no longer active

[lily96]

How can a member change their proboards password if they no longer have access to their email?

[Scott]

lily96, is this member still able to access their account?

[lily96]

Yes, from Tapatalk because they're logged in.
She forgot her password, and can't recover it because the email is no longer active.

So is there a way to recover her password WITHOUT her email OR to change her email or password from the app?

[lily96]

Can I change it for her?

[Scott]

Aug 12, 2020 9:35:22 GMT -8 lily96 said:

Yes, from Tapatalk because they're logged in.
She forgot her password, and can't recover it because the email is no longer active.

So is there a way to recover her password WITHOUT her email OR to change her email or password from the app?

If she knows her current password she can change it without having access to her email.  However if she has forgotten her password and does not have access to the email address associated with the account, then unfortunately there is nothing we can do.

She would not be able to change her email/password from the app.  Maybe her phone as a stored copy of her log in information that she can access?

Aug 12, 2020 9:35:30 GMT -8 lily96 said:

Can I change it for her?

No.

[lily96]

That's disappointing!!
I thought I may be able to change her email as administrator.

Thank you for your help!

[clanmerric]

Would it be possible to have your user create a new account, and then you give her rights to her previous posts/data etc. Over time she could migrate to her new login.

[Scott]

Aug 23, 2020 7:53:01 GMT -8 clanmerric said:

Would it be possible to have your user create a new account, and then you give her rights to her previous posts/data etc. Over time she could migrate to her new login.

clanmerric, it's not possible to "give rights" to a members posts/data.