inherit
200292
0
Feb 19, 2016 22:51:40 GMT -8
Shaliza
"Laughter is timeless, imagination has no age, and dreams are forever." - Walt Disney
545
September 2013
shaliza
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Post by Shaliza on Sept 5, 2020 22:26:05 GMT -8
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Kami
Forum Cat
Posts: 40,019
Mini-Profile Theme: Kami's Mini-Profile
#f35f71
156500
0
Offline
Jul 24, 2021 11:48:29 GMT -8
Kami
40,019
July 2010
kamiyakaoru
Kami's Mini-Profile
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Post by Kami on Sept 6, 2020 0:05:10 GMT -8
There are a few things:
1. the forgery 1 error is something i have noticed when trying to access PB sites while connected to my work VPN -- is it possible your user is on a VPN, or that they have a dynamic IP address that changes ?
2. when you say "do not receive notifications" and "do not receive notifications from phone" what are the notifications that are being referred to? there are a variety of different notification types, so it would be good to understand what kind of issues may be occurring.
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inherit
262166
0
Dec 20, 2021 11:15:38 GMT -8
ellyfant
20
September 2020
ellyfant
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Post by ellyfant on Sept 6, 2020 9:03:11 GMT -8
Hello, so I am the member having problems and am not terrribly tech savvy so please bear with me The notifications referred to are the daily ones telling you whether there are new topics, whether there have been replies to topics you have been involved with etc. I'm not on a VPN or have a dynamic IP address which changes. Thanks for any thoughts on this
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Kami
Forum Cat
Posts: 40,019
Mini-Profile Theme: Kami's Mini-Profile
#f35f71
156500
0
Offline
Jul 24, 2021 11:48:29 GMT -8
Kami
40,019
July 2010
kamiyakaoru
Kami's Mini-Profile
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Post by Kami on Sept 6, 2020 10:42:50 GMT -8
Hello, so I am the member having problems and am not terrribly tech savvy so please bear with me The notifications referred to are the daily ones telling you whether there are new topics, whether there have been replies to topics you have been involved with etc. I'm not on a VPN or have a dynamic IP address which changes. Thanks for any thoughts on this Thanks for the response on VPN / dynamic IP! As far as notification, sorry I meant to try to find out if they are forum-based notifications (the NEW icon / participated dialogue / the notifications that appear in your profile) or email based.
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inherit
262166
0
Dec 20, 2021 11:15:38 GMT -8
ellyfant
20
September 2020
ellyfant
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Post by ellyfant on Sept 6, 2020 13:16:14 GMT -8
Thanks for your reply. It's email notifications which aren't coming in
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Kami
Forum Cat
Posts: 40,019
Mini-Profile Theme: Kami's Mini-Profile
#f35f71
156500
0
Offline
Jul 24, 2021 11:48:29 GMT -8
Kami
40,019
July 2010
kamiyakaoru
Kami's Mini-Profile
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Post by Kami on Sept 6, 2020 13:23:13 GMT -8
Thanks for your reply. It's email notifications which aren't coming in On Tuesday after the holiday, the admins can check on the status of your email and whether or not it's been inadvertently blocked. Sometimes, the system can falsely flag an email -- sometimes the domain has been used to mass spam, or the domain had too many failed deliveries and was blocked, etc etc. Only an admin will be able to check it though, so sit tight over the holiday. Sorry I can't be more help!
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inherit
262166
0
Dec 20, 2021 11:15:38 GMT -8
ellyfant
20
September 2020
ellyfant
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Post by ellyfant on Sept 6, 2020 15:44:16 GMT -8
Many thanks for your help
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inherit
252032
0
Apr 4, 2024 21:43:14 GMT -8
Retread
Tribbial Pursuit.
5,014
January 2018
retread
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Post by Retread on Sept 6, 2020 18:43:00 GMT -8
Hi ellyfantIf the notifications were not in your spam folder, can you tell us what email provider are you using? Do NOT post your full email address. Just the provider, such as yahoo.com, gmail.com, outlook.com, etc.
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inherit
200292
0
Feb 19, 2016 22:51:40 GMT -8
Shaliza
"Laughter is timeless, imagination has no age, and dreams are forever." - Walt Disney
545
September 2013
shaliza
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Post by Shaliza on Sept 6, 2020 21:31:14 GMT -8
Just looking at some of the threads that have been created in the Support Board since I made this one, it looks like other members are not receiving email notifications either. So maybe the problem is a global issue. Thanks again for all the help, everyone. It's really appreciated.
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#eb7100
1480
0
1
Apr 17, 2024 2:52:23 GMT -8
Craig
208,850
September 2001
cmdynasty
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Post by Craig on Sept 7, 2020 1:05:04 GMT -8
Just looking at some of the threads that have been created in the Support Board since I made this one, it looks like other members are not receiving email notifications either. So maybe the problem is a global issue. Thanks again for all the help, everyone. It's really appreciated. I noticed that. I have sent a message to Scott who will hopefully be able to check if there are any problems with the emails being sent out
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inherit
200292
0
Feb 19, 2016 22:51:40 GMT -8
Shaliza
"Laughter is timeless, imagination has no age, and dreams are forever." - Walt Disney
545
September 2013
shaliza
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Post by Shaliza on Sept 7, 2020 11:22:17 GMT -8
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inherit
262166
0
Dec 20, 2021 11:15:38 GMT -8
ellyfant
20
September 2020
ellyfant
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Post by ellyfant on Sept 7, 2020 15:23:36 GMT -8
Now here's an irony. Since registering on this forum, i'm receiving many email notifications from this site only but not the others that i'm subscribed to and not related to the topic I posted about on here Just thought i'd let you know and I don't know if it's relevant
Thanks
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#e61919
Support Staff
224482
0
1
Apr 17, 2024 15:00:44 GMT -8
Scott
23,246
August 2015
socalso
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Post by Scott on Sept 8, 2020 8:16:27 GMT -8
ellyfant, apologies for the inconvenience. We are looking in to this.
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#e61919
Support Staff
224482
0
1
Apr 17, 2024 15:00:44 GMT -8
Scott
23,246
August 2015
socalso
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Post by Scott on Sept 8, 2020 9:38:20 GMT -8
ellyfant, email notifications should be going out again. Please let us know if this is not the case for you.
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inherit
262166
0
Dec 20, 2021 11:15:38 GMT -8
ellyfant
20
September 2020
ellyfant
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Post by ellyfant on Sept 9, 2020 8:36:38 GMT -8
Everything happily resolved. Many thanks for your help with this Scott
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