Haven't Been Receiving Email Notifications

[missscarlett]

Forum URL: support.proboards.com

I noticed yesterday that I haven't been receiving email notifications since the 5th. Today I received one, dated the 7th. Nothing has changed regarding my email account, Proboard notification preferences, I haven't started using a vpn, they're not going into my spam/junk folder, etc.

I hope this can be fixed soon. Thanks.

[Craig]

Hi

Apologies for the inconvenience. There was an issue with the notifications, but this should not be fixed so you should be getting notifications again now. If you continue to have problems getting the notifications, however, could you post back and let us know.

[missscarlett]

Forum URL: support.proboards.com

After making my previous post here this morning, I created a post on the forum I'm a member of & received several notifications about it. However nothing else has changed regarding notifications on other people's posts since the 5th, apart from the one mentioned dated the 7th & received today. I check the forum every few hours & there have been posts I should have received notifications for.

[Scott]

Sept 10, 2020 11:41:57 GMT -8 missscarlett said:

Forum URL: support.proboards.com

After making my previous post here this morning, I created a post on the forum I'm a member of & received several notifications about it. However nothing else has changed regarding notifications on other people's posts since the 5th, apart from the one mentioned dated the 7th & received today. I check the forum every few hours & there have been posts I should have received notifications for.

(I merged this post in to this existing thread. Please do not make multiple threads about the same ongoing issue.)

[missscarlett]

Sept 10, 2020 12:05:03 GMT -8 Scott said:

Sept 10, 2020 11:41:57 GMT -8 missscarlett said:

Forum URL: support.proboards.com

After making my previous post here this morning, I created a post on the forum I'm a member of & received several notifications about it. However nothing else has changed regarding notifications on other people's posts since the 5th, apart from the one mentioned dated the 7th & received today. I check the forum every few hours & there have been posts I should have received notifications for.

(I merged this post in to this existing thread. Please do not make multiple threads about the same ongoing issue.)

Sorry, it was my understnading that I shouldn't attach a new post to my previous, so created a new thread. Thanks for setting me straight.

[Michael]

Hi,

I hope this is is now resolved. Please let us know how it is moving forward (from approximately the time of this post).

[missscarlett]

Sept 10, 2020 15:59:32 GMT -8 Michael said:

Hi,

I hope this is is now resolved. Please let us know how it is moving forward (from approximately the time of this post).

I've received one notification since then, not related to anything I've posted,. which is a good sign. I'll let you know if there are more tomorrow morning or not. Thanks for your input.

[missscarlett]

Sept 10, 2020 17:41:09 GMT -8 missscarlett said:

Sept 10, 2020 15:59:32 GMT -8 Michael said:

Hi,

I hope this is is now resolved. Please let us know how it is moving forward (from approximately the time of this post).

I've received one notification since then, not related to anything I've posted,. which is a good sign. I'll let you know if there are more tomorrow morning or not. Thanks for your input.

Since last night (Oct. 18 approx. 20h00) I have once again not been receiving notifications. I hope you can do something about this issue once again. Thank you.

[Scott]

missscarlett, according to our mail log, there were 2 emails that were successfully sent to you today.

[missscarlett]

Oct 19, 2020 9:10:03 GMT -8 Scott said:

missscarlett , according to our mail log, there were 2 emails that were successfully sent to you today.

Hi, 

Thanks for getting back to me. The last emails I received are from 8pm last night (EST) or earlier; I checked my spam folder just in case but none are in there which has never happened in any case. I checked the Proboard site & found postings from the last few hours that I never got. So.....? Thanks for trying to help...

[Michael]

Hi,

I see that you used this forum (Support) in your original post. You have no email notifications on here as far as I can see. Is this in regard to another forum?

[missscarlett]

Oct 19, 2020 11:29:48 GMT -8 Michael said:

Hi,

I see that you used this forum (Support) in your original post. You have no email notifications on here as far as I can see. Is this in regard to another forum?

Yes, sorry, it's in regards to the Vault of Evil Proboards.

[Michael]

The systems team is looking into this now, they should have it resolved soon.

[Michael]

There should hopefully be no further problems going forward from this post.

[missscarlett]

Oct 19, 2020 16:37:05 GMT -8 Michael said:

The systems team is looking into this now, they should have it resolved soon.

Hopefully they can; thank you.