email address is invalid when trying to sign up

[tich]

Forum URL: rapidofoldingcaravan.freeforums.net/

Hi I've had a few messages from this guy on our Facebook page as he has been trying to sign up but apparently he keeps getting the message "email address is invalid" He uses his own company email address as apparently he doesn't use a personal one & his email is; {email address removed for privacy}

Is there any reason why their email wont work as it looks ok to me?

Thanks

Tich

[Michael]

Hi,

There should be no reason this email doesn't work. Usually when this error arises it's because the user is forgetting to write in the ".com" at the end of the address or forgetting to include the @ symbol or some other minor issue that makes the email invalid (like including a space inside of the email).

I would have them run through the registration process again and then send a screenshot of where he gets hung up and we can see if we can identify the problem.

[tich]

To be honest I thought it were a bit odd as to why he is having issues signing up too as no one has ever had any issues, I'll message him back & see where we go from here & get back to you, thanks for your help.

Tich