Global account problems

[tangy]

Forum URL: tangytango.proboards.com

A message from one of my members

I have enrolled as GuyArabII (guyarabii), but I have only done so to try and re-connect with my original username, guyarab. I have had problems logging in with guyarab as it says:



The account you are trying to link has already been upgraded or linked. Please log in with your email address.



You have successfully logged in to your Proboards global account.



Trouble is I am not logged in as it will not allow me to contribute because I am told to log in using my username, but doing that brings me back to the “link” instruction.



I could not find out how to contact Admin and so resorted to adding a new account.



Please help me to log in again as guyarab.

Is this a case of having two email addresses/global accounts and he is trying to log in with the wrong one for that username?

[Michael]

Hi,

This sounds like he probably has two global accounts.

Tell the user to login on ProBoards.com with his email+password. If he does not see the correct forum/account on his list of forum accounts then his account that he's trying to access is on another global account. Clicking on that forum account on ProBoards.com (again, once logged in) should take him to the forum without having to go to your forum and login there specifically.