Cloudfare "Can't verify domain details" issue.

[emperorihsahn]

Forum URL: wrestlekingdom.boards.net

I've followed all of the steps to get the domain on Cloudfare and all is well there. When I go to the final step on Proboards it gives me this message "We could not verify your domain details. Please check to ensure you have modified your domain's settings according to our guide. You can contact our support team if you need assistance."...Any ideas?

[Michael]

Hi,

What is the custom domain you're trying to register?

[emperortohoku]

Jan 11, 2021 16:59:11 GMT -8 Michael said:

Hi,

What is the custom domain you're trying to register?

Wrestlekulture.com

[Michael]

Jan 11, 2021 17:07:41 GMT -8 emperortohoku said:

Jan 11, 2021 16:59:11 GMT -8 Michael said:

Hi,

What is the custom domain you're trying to register?

Wrestlekulture.com

Do you have the grey or orange cloud in the CF admin panel? It should be grey.

[emperortohoku]

Jan 11, 2021 17:11:06 GMT -8 Michael said:

Jan 11, 2021 17:07:41 GMT -8 emperortohoku said:

Wrestlekulture.com

Do you have the grey or orange cloud in the CF admin panel? It should be grey.

It's grey.

[Michael]

Jan 11, 2021 17:15:00 GMT -8 emperortohoku said:

Jan 11, 2021 17:11:06 GMT -8 Michael said:

Do you have the grey or orange cloud in the CF admin panel? It should be grey.

It's grey.

And it should say "DNS only" (example found here), correct?

If that's done, I would try again.

[emperortohoku]

Jan 11, 2021 17:23:49 GMT -8 Michael said:

Jan 11, 2021 17:15:00 GMT -8 emperortohoku said:

It's grey.

And it should say "DNS only" (example found here), correct?

If that's done, I would try again.

I think I sorted it out but it's now asking for a $20 fee? I was under the impression that I could use my own domain for free?

[Michael]

Jan 11, 2021 17:54:25 GMT -8 emperortohoku said:

Jan 11, 2021 17:23:49 GMT -8 Michael said:

And it should say "DNS only" (example found here), correct?

If that's done, I would try again.

I think I sorted it out but it's now asking for a $20 fee? I was under the impression that I could use my own domain for free?

Unfortunately no, there is a fee associated with using a custom domain, as stated at the top of the Custom Domain page: "We can link your existing domain name to your ProBoards forum for $19.99/year. Please note that domain name registrars charge an annual fee to own a domain name as well. These fees and companies are separate from the service we offer."

[emperorihsahn]

Jan 11, 2021 18:08:38 GMT -8 Michael said:

Jan 11, 2021 17:54:25 GMT -8 emperortohoku said:

I think I sorted it out but it's now asking for a $20 fee? I was under the impression that I could use my own domain for free?

Unfortunately no, there is a fee associated with using a custom domain, as stated at the top of the Custom Domain page: "We can link your existing domain name to your ProBoards forum for $19.99/year. Please note that domain name registrars charge an annual fee to own a domain name as well. These fees and companies are separate from the service we offer."

The only way I can get the change to process is if I put the domain as "www.wrestkekulture.com". There is a warning beside the box that says "do not use www." but that's the only way I don't get that error message. Will this cause an issue?

[Scott]

emperorihsahn, can you confirm the custom domain is "wrestkekulture.com"

[Michael]

If you set up your custom domain with the www. then the custom domain will ONLY work when you type in the full www address. If you want both the root (non www) and www to work then you must use the root (non www) when you link the custom domain.

If you are still getting an error when using the root domain (non www) then you set up the CNAME with www. You would need to set the CNAME up with the root domain.

[emperorihsahn]

I think I may have deleted something incorrectly on the cloudflare dns management page as every time I try to add @ for the root it says it's incorrect and that I need an AAAA, MX and a CNAME. Do you know how I can reset all of these features and just start again?

[emperorihsahn]

Jan 12, 2021 14:06:13 GMT -8 Michael said:

If you set up your custom domain with the www. then the custom domain will ONLY work when you type in the full www address. If you want both the root (non www) and www to work then you must use the root (non www) when you link the custom domain.

If you are still getting an error when using the root domain (non www) then you set up the CNAME with www. You would need to set the CNAME up with the root domain.

For example, this is all that's listed...


A few more steps are required to complete your setup.

Hide

Add an A, AAAA, or CNAME record for www so that www.wrestlekulture.com will resolve.



Add an MX record for your root domain so that mail can reach @wrestlekulture.com addresses.


A

wrestlekulture.com

34.102.xxx.xxx.
Auto



Proxied




CNAME

_domainconnect

_domainconnect.gd.domaincontrol.com

Auto



Proxied




I am completely lost, I need to add a AAAA and a MX as well it says but I've no idea what to add. Furthermore, when I try to add another CNAME using @ then it gives me an error message that it's already in use.

[emperorihsahn]

Forget it, I am just going to use the proboards nameserver option.

[Michael]

Hi,

You only need A records or MX records if you want www or email to work, respectively.

I think the issue may be that the A record is proxied but since you're going with the nameserver option it's a bit moot. Please let us know if you run into any further issues.