An existing ProBoards account

[dellk]

Good day,

Being new, I am testing member registration.

I create a new account..completing the registration process, log-in and so on.

From Admin, I then delete that account.

I want to re-run the registration process using the same email address and password.

I then receive the following message, "We found an existing ProBoards account using that email. Enter your password to login and proceed with Forum Registration."

However that account has been deleted.

What am I to do now?

Thanks.

[Scott]

dellk, when you create a forum account it automatically creates a global account if one does not previously exist. Even though you deleted the forum account, the associated global account still exists.

You can read more about it here: Understanding the v5 Global Account System

[dellk]

Scoot,

Thanks for the help..much appreciated.

How do I access the previously deleted forum account.

Any attempts that I have made, fail,

PS: As an aside, I did not intend to create multiple Global Accounts...how do I resolve this issue?

[Scott]

dellk, you cannot access a forum account that has been deleted.

You can however access the global account. First make sure you are logged out of everything ProBoards, OR use a different browser and log in to www.proboards.com using the email address and password you used when creating that (now deleted) account. Then click on the blue Account dropdown to select Account Settings. From there you can delete the global account associate with that email.

Please let us know if you have any questions.


PS> Make sure the global account you delete is the one you used for testing registrations and not your normal/regular global account.

[dellk]

Scott,

Thanks again.