inherit
229688
0
Mar 2, 2016 6:39:31 GMT -8
ethanwiner
16
March 2016
ethanwiner
|
Post by ethanwiner on Jul 21, 2021 7:20:48 GMT -8
Forum URL: the-audio-expert.freeforums.net/I got an email this morning with the above Subject and this message: You have been successfully charging my credit card for a long time, and nothing has changed with my card. So your system must have screwed up the customer name? I don't see where to buy this again. So please re-instate my Attachment Subscription, and/or let me know what exact problem you're having. Thanks.
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#e61919
Support Staff
224482
0
1
Mar 28, 2024 16:54:21 GMT -8
Scott
23,131
August 2015
socalso
|
Post by Scott on Jul 21, 2021 7:39:32 GMT -8
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#e61919
Support Manager
154778
0
1
Mar 27, 2024 12:10:09 GMT -8
Michael
19,549
May 2010
wiseowl
|
Post by Michael on Jul 21, 2021 9:07:18 GMT -8
Hi,
Thank you for bringing this to our attention. We are still investigating the cause of this issue at this time.
Unfortunately we cannot re-start your previous subscription due to the error that occurred. You will have to start a new subscription if you wish to continue with the services you purchased.
As this issue is entirely on our end I would like to send you some ad-free and storage space to compensate for the bother! If you visit proboards.com/contribute and then click the "Manage Rewards" at the top you will be able to claim free attachment space and PB+. You will also receive ad-free on your forum.
Thank you for using ProBoards, and please let us know if you have any further questions we can help with.
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inherit
229688
0
Mar 2, 2016 6:39:31 GMT -8
ethanwiner
16
March 2016
ethanwiner
|
Post by ethanwiner on Jul 21, 2021 9:18:40 GMT -8
Thanks Michael. I already (gladly) pay $6 per month for no ads. But I don't see where to re-start the storage subscription. I checked Dashboard, Account Settings, Forum Accounts, Subscriptions (which only shows them), and Transactions (which also only shows them). Where do I go to subscribe again?
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#e61919
Support Manager
154778
0
1
Mar 27, 2024 12:10:09 GMT -8
Michael
19,549
May 2010
wiseowl
|
Post by Michael on Jul 21, 2021 9:42:49 GMT -8
Thanks Michael. I already (gladly) pay $6 per month for no ads. But I don't see where to re-start the storage subscription. I checked Dashboard, Account Settings, Forum Accounts, Subscriptions (which only shows them), and Transactions (which also only shows them). Where do I go to subscribe again? If you go to Admin>Upgrades>File Storage and then click the bottom most "Increase Storage" button under the Attachments heading. While you still do have active ad-free that subscription will need to be restarted as well in Admin>Upgrades>Ad-free. With the ad-free we sent you you will have extra time before needing to re-subscribe, so just something to keep in mind. Starting a new ad-free subscription will start you on a pro-rated cost and pageview amount based on where we are in the month (ad-free is always charged on the 1st of the month), so the closer we are to the end of the month the lower the pageviews and the cost. Again, if you have any questions please don't hesitate to ask!
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inherit
229688
0
Mar 2, 2016 6:39:31 GMT -8
ethanwiner
16
March 2016
ethanwiner
|
Post by ethanwiner on Jul 21, 2021 10:11:15 GMT -8
Ah, I see, I have to subscribe from the Admin link in my forum, not reachable from here in Support. Got it, done. I already have ad-free, so I subscribed only to the additional storage. Thanks Michael, and hopefully we won't have to go through this again with my credit card!
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inherit
229688
0
Mar 2, 2016 6:39:31 GMT -8
ethanwiner
16
March 2016
ethanwiner
|
Post by ethanwiner on Aug 1, 2021 7:47:01 GMT -8
It happened again today, this time with my main ad-free subscription:
Would you guys please fix this so I don't have to keep re-subscribing again and again. Thanks.
--Ethan
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#e61919
Support Staff
224482
0
1
Mar 28, 2024 16:54:21 GMT -8
Scott
23,131
August 2015
socalso
|
Post by Scott on Aug 1, 2021 9:31:22 GMT -8
ethanwiner , if you look at Michael 's post above, he did state you would need to re-subscribe to your ad-free: While you still do have active ad-free that subscription will need to be restarted as well in Admin>Upgrades>Ad-free. With the ad-free we sent you you will have extra time before needing to re-subscribe, so just something to keep in mind. Starting a new ad-free subscription will start you on a pro-rated cost and pageview amount based on where we are in the month (ad-free is always charged on the 1st of the month), so the closer we are to the end of the month the lower the pageviews and the cost. I apologize for the inconvenience. This should be the last time you need to re-subscribe.
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inherit
229688
0
Mar 2, 2016 6:39:31 GMT -8
ethanwiner
16
March 2016
ethanwiner
|
Post by ethanwiner on Aug 1, 2021 9:34:59 GMT -8
Ah, sorry, I missed that!
Thanks again for the fast support.
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