Admin Locked Out of Admin Panel

[spiceelicious]

I got a message from another member just now that said the admin of this forum is unable to access the admin panel

LINK

[bigballofyarn]

Jan 24, 2022 8:13:02 GMT -8 spiceelicious said:

I got a message from another member just now that said the admin of this forum is unable to access the admin panel

LINK

Do you know what error they are receiving?

[spiceelicious]

This is the pm I received:

Hi Spice, Sandra sent me a message to say she can not see the Admin panel on her board.

[bigballofyarn]

Jan 24, 2022 8:19:16 GMT -8 spiceelicious said:

This is the pm I received:

Hi Spice, Sandra sent me a message to say she can not see the Admin panel on her board.

Can she access it via this link?

animalsanctuary.freeforums.net/admin

[Scott]

spiceelicious, after looking at the forum and the forum's admin account, I see no reason why they cannot access the admin panel - with the exception that the navigation option is not enabled for mobile. However this is the default for all new forums, so unless they recently decided to access the admin panel from a mobile device, I doubt this is the issue?

Having more information would be helpful.

[spiceelicious]

Scott I do believe she is using her phone to access the admin panel.

[Scott]

spiceelicious, once she logs into the forum, have her add /admin to the end of the URL to gain access to the admin panel. Once there she can enable the admin navigation button for mobile to make it easier in the future.

[spiceelicious]

I will pass that onto her Šcott,

Thank you.

[spiceelicious]

Just heard from her Šcott, and she said your suggestion didn't work. I asked if she was getting any error messages and she said no. Thanks for trying to help but looks like she will have to wait until she gets her pc back.

[bigballofyarn]

Jan 24, 2022 10:24:18 GMT -8 spiceelicious said:

Just heard from her Scott , and she said your suggestion didn't work. I asked if she was getting any error messages and she said no. Thanks for trying to help but looks like she will have to wait until she gets her pc back.

animalsanctuary.freeforums.net/admin

^  Is that exactly what she typed?

If there is no error, what does she see on screen when she tries to load the page?

[Scott]

spiceelicious,

I've sent you a PM

[spiceelicious]

Šcott,

Replied and in case I haven't told you before you are awsome. 

[spiceelicious]

Jan 24, 2022 10:39:21 GMT -8 bigballofyarn said:

Jan 24, 2022 10:24:18 GMT -8 spiceelicious said:

Just heard from her Scott , and she said your suggestion didn't work. I asked if she was getting any error messages and she said no. Thanks for trying to help but looks like she will have to wait until she gets her pc back.

animalsanctuary.freeforums.net/admin

^  Is that exactly what she typed?

If there is no error, what does she see on screen when she tries to load the page?

Thank you for your reply and help as well.

I think I have figured out her issue. I just used my cellphone to log onto her board. I am also admin there. On mobile  you do NOT see the admin in the navigation bar like you do on a desktop. One has to use the drop down and then check the admin box to gain access. I don't think she was going that but I could be wrong. Or they can simply choose to change it to Desktop mode from Mobile and they can see the whole navigation tree including the admin panel. I wish I would have remembered that...doh!