support forum lost password broke

[wiredgeorge]

I had a hard time logging in because I used an old password. I attempted to use the lost password function and put in my correct email address and when I clicked the button to reset my password that DID NOT WORK. Nothing happened. Figured out my correct password and I can log in but the lost password function seems broken.

[Scott]

wiredgeorge, when you clicked the Recover button, you should have been presented with captcha (or reCaptcha) box where you check the box that you are not a robot. Did this box appear?

[wiredgeorge]

I didn't get a Captcha box.  I am on a VPN so perhaps turning off the VPN would have done it.  

[Scott]

wiredgeorge, ad-blockers and some security browser extensions can interfere with the captcha.