Missing forum banner and colour wheel for two members

[Sav]

Forum URL: barbilliards.proboards.com/

I have two users reporting they cannot see our forum banner or background similar to

this support thread  and this colour wheel thread

One reports cannot alter colours as attached either.

Everything works fine for me in firefox / edge under windows 10 or on mobile (desktop).

One user is on chrome under W 8, the other user has tried edge /chrome opsys not reported.

Only changes recently have been Xmas decs to our main page only, now commented out and trying the ads above banner code in global header to see if it jogged anything, it did not.

 Thread on my forum

Suggestions please

Attachments:

[Craig]

Hi

Would you be able to ask them if they could provide the same information as Michael requested in that other thread. It should hopefully help narrow down what the cause of the issue is.

support.proboards.com/post/7294610/thread

Craig

[Sav]

Message posted thanks Craig

[Sav]

As requested, hope it means something!!

Attachments:

[Michael]

Jan 26, 2022 7:01:34 GMT -8 Sav said:

As requested, hope it means something!!

Thanks Sav, I'll pass this along to other members of the team to help investigate.

[Sav]

Thanks, two more from the other member

Attachments:

[Michael]

Jan 26, 2022 10:09:16 GMT -8 Sav said:

Thanks, two more from the other member

Thanks for this info!

We believe we've figured this out and I hope we can have it resolved soon.

[Sav]

Good news and well done!

[Sav]

Re the companion threads, no success reported here either

[Scott]

Sav, can you check with the member and see if the issue is still present, please.

[Sav]

Jan 27, 2022 11:32:26 GMT -8 Scott said:

Sav , can you check with the member and see if the issue is still present, please.

Email sent thx

[Sav]

I am told that background and banner are now appearing on both users thanks.

However the colour wheel is still blue screened, but you can change  colour by 'clicking where the slider should be'.

[harryk]

Not an issue or solution, more anecdotal.

For a few years, using IE on a Windows phone the colour picker worked fine in Desktop mode for posts. It never worked in Colors & Themes. 😊

[Michael]

Hi,

I believe this should be completely resolved now!

[Sav]

Thx, will advise