Forum no longer works

[hugotheelder]

Hello,

Our forum does not appear to be working.

gaschat.co.uk

Users just see the following message.

Please advise

Attachments:

[Craig]

Hi

It looks like the registration for the domain name has expired, and it has been suspended. If you log in to the site where you purchased the domain, you should be able to update the payment and remove the suspension. Once that has been done, it should start loading your forum again.

Craig

[gasheadharley]

hugotheelder@hugo I spotted this as investigating it myself! I'm not sure who initially bought the domain itself - was it RAS? It's certainly not in my GoDaddy account from what I can see.

craig The login link on our gasheads.proboards.com link doesn't work at the mo as it redirects to the custom url which is done. Is there any way that can be fixed? Otherwise we can't easily discuss with admin team etc.

[Nscalerr 🐺]

Once the Staff come online they will be able to reset the forum to use the ProBoards url, instead of the custom domain. But as it is a holiday Monday in the US, you may have to wait until Tuesday, unless one of the Staff sticks their head in earlier.

[hugotheelder]

Jun 20, 2022 2:59:19 GMT -8 gasheadharley said:

hugotheelder@hugo I spotted this as investigating it myself! I'm not sure who initially bought the domain itself - was it RAS? It's certainly not in my GoDaddy account from what I can see.

craig The login link on our gasheads.proboards.com link doesn't work at the mo as it redirects to the custom url which is done. Is there any way that can be fixed? Otherwise we can't easily discuss with admin team etc.

I renewed the domain name a few weeks ago I think as it was being redirected to gasheads.proboards domain.

Normally when the domain fails, it reverts to the proboards domain until renewed so I don't think that's the issue

[Craig]

Hey hugo.

It is not the custom domain linking which expired, but the registration of the domain itself.

In other words, the actual domain name has been suspended as it expired on may 19th 2022.

If you log in to your godaddy account ( if you were the person who bought the domain ), you should be able to renew it thete.

[gasheadharley]

Jun 20, 2022 4:08:24 GMT -8 hugotheelder said:

Jun 20, 2022 2:59:19 GMT -8 gasheadharley said:

hugotheelder Hugo I spotted this as investigating it myself! I'm not sure who initially bought the domain itself - was it RAS? It's certainly not in my GoDaddy account from what I can see.

craig The login link on our gasheads.proboards.com link doesn't work at the mo as it redirects to the custom url which is done. Is there any way that can be fixed? Otherwise we can't easily discuss with admin team etc.

I renewed the domain name a few weeks ago I think as it was being redirected to gasheads.proboards domain.

Normally when the domain fails, it reverts to the proboards domain until renewed so I don't think that's the issue

Craig is right on this one. I haven't been able to find the domain in any of my GoDaddy accounts, but have logged an account ownership request with them just incase it is under my name somewhere else.

Other than me, I assume the only person that could have registered it would be RAS? If it is under his name and we are unable to find it, then we'll not be able to get that domain back until it becomes publicly available for purchase. 

[gasheadharley]

hugotheelder I just checked my old messages and can confirm it looks like Ras is the one that bought the domain - if that's the case he alone is the one that can access GoDaddy and renew it.

[Scott]

Jun 20, 2022 2:59:19 GMT -8 gasheadharley said:

craig The login link on our gasheads.proboards.com link doesn't work at the mo as it redirects to the custom url which is done. Is there any way that can be fixed? Otherwise we can't easily discuss with admin team etc.

I've reset the default URL for the forum. You should be able to access the forum with its original ProBoards URL now  (gasheads.proboards.com)

[gasheadharley]

Jun 20, 2022 7:16:07 GMT -8 Scott said:

Jun 20, 2022 2:59:19 GMT -8 gasheadharley said:

craig The login link on our gasheads.proboards.com link doesn't work at the mo as it redirects to the custom url which is done. Is there any way that can be fixed? Otherwise we can't easily discuss with admin team etc.

I've reset the default URL for the forum. You should be able to access the forum with its original ProBoards URL now  (gasheads.proboards.com)

Thanks!

hugotheelder the other option is of course to just get a new domain name eg. gaschat.uk