Ads-Free

[Funkytown]

Hey there,

I do the Ads-Free option. And I was just looking at some things, and it looks like starting on January 1, 2022, Proboards charged me twice every month for the Ads-Free option. Rather than $48 month, it'd charge me that $48, and then a few minutes later, another $48. Obviously, this is not correct. Both were clicked as "recurring", as well, so it continued to happen over and over and over again. I never would have done this, because I would have taken the cheaper single option as opposed to two of the same thing.

How can I get this resolved?

Thank you. 

[Michael]

Hi,

You were charged twice every month because a second subscription was added on the 28th of January, 2022.

Checking the analytics for that period, there was more than your allotted pageviews consumed (500,000+100,000 overage) at the end of January 2022. The second subscription for the same pageview amount was initiated on the 28th. You can view all of these records yourself from ProBoards.com, login to your global account and then from the Account drop down menu, select subscriptions.

I would suggest cancelling one subscription from this page (click on the x next to the subscription you'd like to cancel) and then you may want to make an adjustment to the remaining subscription to allow for slightly more overage as it looks like all of your 2022 months have exceeded 600,000 pageviews. If you decided you didn't want to run your own ads you could let the pageviews run out at the end of the month but unfortunately full coverage of your pageview usage is required if you want to run your own ads.

I have refunded the last two months of the second subscription.