Bought custom domain but didn’t get subscription

[shrishmish]

Forum URL: (private)

I made the payment to proboards to link my domain. The money got deducted as you can see in the transactions tab but I didn’t get a subscription.

Can you look into it?


imgur.com/a/MLk01Yu

[Scott]

shrishmish - I'm looking into the issue.

[Scott]

shrishmish - just to give you an update, we have found the issue. I apologize for the inconvenience and appreciate your patience while our systems team is working on a fix. I will post again once we get it sorted.

[shrishmish]

Okay, thank you!

[Scott]

shrishmish - the issue is fixed. You can access your forum with the custom domain.

[shrishmish]

It works, thanks a lot!
Though, the old link still redirects me to my forum with the boards.net extension and not to my custom domain. Is that supposed to happen?

[Scott]

shrishmish - the original URL will always work for the forum. The custom domain does not replace it, but acts as an alias. Even though the original URL will take you to the forum, once you log in, the custom domain should take over as well as show in the browser's address bar. Of course going to the forum directly with the custom domain, will always show the custom domain URL.