Tuco
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Tuco
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asiandawn
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Post by Tuco on Mar 25, 2023 21:56:44 GMT -8
Forum URL: beyondhallows.proboards.com/Good evening! We are in the process of restoring an old board that we originally set up in 2015. Everything is working fine with the exception of one frequent issue where pages will hang while loading, sometimes taking as long as three or four minutes to completely load. This is impacting different functionalities of the site, including the use of tabs (e.g. one cannot switch between the Preview and BBCode tabs while the page loads) and the ability to switch between forum accounts and settings as the toolbar appears to load in last. We initially believed this was an issue with our code or an out of date plugin, but the issue persists across different codes and all plugins are up to date. It also is not occurring on any other Proboards site that I have visited, including one with the same code. I've attached screenshots of the issue. The bottom image is the site hanging on a refresh. Notice how the font shifts between serif to sans serif once the site has fully loaded. Additionally the toolbar cannot be accessed in the bottom image. Any help or advice would be appreciated. Thank you for your time! Attachments:
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#FF6600
Apprentice of the Universe
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🎶Sossity🎶
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nhs5
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Post by 🎶Sossity🎶 on Mar 26, 2023 14:42:52 GMT -8
TucoAn admin will take a look and get back to you. However, the office is currently closed as it’s out of hours. Business/office hours are: Mon-Fri 9am-5pm Pacific time (-8 GMT) But, do check back before then as they occasionally make responses outside of those hours.
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Kami
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Kami
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Post by Kami on Mar 26, 2023 16:20:24 GMT -8
Forum URL: beyondhallows.proboards.com/Good evening! We are in the process of restoring an old board that we originally set up in 2015. Everything is working fine with the exception of one frequent issue where pages will hang while loading, sometimes taking as long as three or four minutes to completely load. This is impacting different functionalities of the site, including the use of tabs (e.g. one cannot switch between the Preview and BBCode tabs while the page loads) and the ability to switch between forum accounts and settings as the toolbar appears to load in last. We initially believed this was an issue with our code or an out of date plugin, but the issue persists across different codes and all plugins are up to date. It also is not occurring on any other Proboards site that I have visited, including one with the same code. I've attached screenshots of the issue. The bottom image is the site hanging on a refresh. Notice how the font shifts between serif to sans serif once the site has fully loaded. Additionally the toolbar cannot be accessed in the bottom image. Any help or advice would be appreciated. Thank you for your time! There is a script hanging on your forum and the reason for this is that the script is using a reference to pb_action which is undefined; the same script seems to also be timing out due to inherent browser protections. It looks like this is the style tags plugin by iPokémon. Based on what I'm seeing y'all are running the 2.1.1 version of this plugin, when the most recent version is 2.3.2. I'd update the plugin, and that should fix the issue. Let us know if it doesn't!
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Tuco
New Member
Posts: 4
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Mar 20, 2024 21:05:59 GMT -8
Tuco
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February 2014
asiandawn
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Post by Tuco on Mar 28, 2023 19:58:23 GMT -8
Thank you for the timely response!
Unfortunately updating the plugin did not resolve the issue. We also removed all plugins that we were using and the problem continued.
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Kami
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Post by Kami on Mar 28, 2023 20:09:11 GMT -8
Thank you for the timely response! Unfortunately updating the plugin did not resolve the issue. We also removed all plugins that we were using and the problem continued. Have you checked your main & global header/footers? It is possible there may be a code there causing the issue. Other troubleshooting thoughts: - be sure to clear your cache & cookies now that the plugins are disabled; it's possible that you're loading a cached page. - check to make sure any images (if this issue occurs globally, anything that appears globally, or on specific pages if the load issue is on specific pages) aren't hotlinked from anywhere that may be throttling access If none of these help, I'll take another look in the morning!
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#e61919
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Scott
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socalso
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Post by Scott on Mar 29, 2023 7:13:21 GMT -8
Tuco - As Kami stated above, looks to be a script in your Global Footer that is causing the issue. There is a link to a style source that is not loading/appears to be no longer available.
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Tuco
New Member
Posts: 4
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Mar 20, 2024 21:05:59 GMT -8
Tuco
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February 2014
asiandawn
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Post by Tuco on Mar 31, 2023 21:45:16 GMT -8
Looks like that was it. Thank you!
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