Reindex Request

[bigballofyarn]

Forum URL: bigballofyarn.proboards.com


Some members' names do not show up when one clicks on the  button and starts to type in their names.

The same names do not show up by searching for them from the member list.

Please reindex my forum if that would be the appropriate course of action.

Thank you.

[Michael]

Hi bigballofyarn,

Reindex submitted. Check back in a little bit and let me know if things haven't improved.

[bigballofyarn]

It's been about two hours. The same two members are still not searchable in either method. I don't know if anything else on the forum is affected.

I'll check again tomorrow morning.

Goodnight for now and thank you.



Edit:

It's about 11 hours after I made my initial request. The issue persists.

[Scott]

bigballofyarn - I've submitted another reindex request.

[bigballofyarn]

Scott,

No luck yet. Thank you.

When members join my forum, should they be indexed immediately or by the following day?

The members in question joined on May 28th though. Do you need to know their specific names?

[Scott]

bigballofyarn - even though I submitted the reindex, I don't believe it made it out of the queue yet.

It's not always immediate but new members should definitely be indexed by the following day. The 28th is too long.

[bigballofyarn]

Alright, it's been 4 hours since the second request. I don't know if the size of my forum is having an effect on things. The two members in question still don't appear, whether you type a part of their name, or their entire name. Let me know how we should proceed.

[Scott]

bigballofyarn - apologies this has taken longer than normal to remedy. The reindex should be complete now.

[bigballofyarn]

Jackpot. The new members are now appearing properly via both search locations.

Thank you to Scott and Michael.