Post by Andy Mac on Aug 26, 2009 3:54:20 GMT -8
Board URL: bigdipper.proboards.com/index.cgi?
Problem:
One of my members was unable to log in (username: glactus) when he tried to update his profile with his new email address. Both he and I have tried various variations of his last known password but keep being told that his username/password combination are invalid.
Although, as the site owner/admin, I can modify parts of his profile, I know from this support forum that I cannot amend his email address or password (I did try to update his email address a few times but, as expected, the forum refused to accept it)!
The member involved does not have access to the email address in his profile anymore, so cannot request that the forum email his current password to him.
Is there anything else which can be done to allow him access to his account or is the only option now left is for him to re-register?
Many thanks
Andy (site owner).
Problem:
One of my members was unable to log in (username: glactus) when he tried to update his profile with his new email address. Both he and I have tried various variations of his last known password but keep being told that his username/password combination are invalid.
Although, as the site owner/admin, I can modify parts of his profile, I know from this support forum that I cannot amend his email address or password (I did try to update his email address a few times but, as expected, the forum refused to accept it)!
The member involved does not have access to the email address in his profile anymore, so cannot request that the forum email his current password to him.
Is there anything else which can be done to allow him access to his account or is the only option now left is for him to re-register?
Many thanks
Andy (site owner).
Unfortunately, as i am sure you can appreciate, i can't give someone access to an account for privacy reasons. If they can't regain access to their email, or recall what they set the password to, then the only option will be to recreate their account