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ProBoards® Support :: ProBoards :: Support Board :: Problems Accessing Forums (Refreshing?) Read!
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AuthorTopic: Problems Accessing Forums (Refreshing?) Read! (Read 4,684 times)
Patrick Clinger
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Problems Accessing Forums (Refreshing?) Read!
« Thread Started on Apr 30, 2009, 1:07am »
UPDATED April 30th:
We have made some changes to our system and would like to know if anyone is still experiencing this issue.

Thanks for any input.



Some users have reported problems loading forums. We are trying to determine the exact cause of the issue. If you are having this problem, please post the following information for us to review:

PLEASE INCLUDE ALL INFORMATION

1) Please fully describe exactly what the problem you are experiencing is.
2) What browser are you using?
3) What version number is it? Usually under the help section of your browser there will be an "About Internet Explorer" or "About Firefox" link which will bring up the version number. For example, I am posting using Internet Explorer version 8.0.6001.18372
4) Do you use any anti-virus software? If so what type including version number?
5) Are you attempting to access the forum via a bookmark?
If so:
5.1) Go into your Manage Bookmarks section of your browser and copy the exact URL that is bookmarked and paste it as your reply for 5.1.
5.2) After you open this bookmark in your browser, what does the URL say at the top of your browser when it is looping (copy and paste it exactly please)?
5.3) Try deleting the bookmark and typing in the URL to the forum manually. Are you able to access the forum this way?


Thank you for your help in tracking this issue down.

Patrick Clinger
« Last Edit: May 1, 2009, 12:45am by Patrick Clinger »Link to Post - Back to Top  IP: Logged
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sedgers99
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #1 on Apr 30, 2009, 3:43am »
1) Please fully describe exactly what the problem you are experiencing is.
On attempting to login in to http://greyhoundscene.proboards.com/index.cgi? the screen continually refreshes/loops and whilst i could get a few key entries onto the id/password screen it refreshes again quickly thus making the site unavailable to me.
I have spoken with Admin for this site and he advised that he could access via XP but not Vista. My machine is also running Vista.

2) What browser are you using?
IE 7
3) What version number is it? Usually under the help section of your browser there will be an "About Internet Explorer" or "About Firefox" link which will bring up the version number. For example, I am posting using Internet Explorer version 8.0.6001.18372
Sorry cannot find that information.
4) Do you use any anti-virus software? If so what type including version number?
Yes i se Norton 360, V1.3.3.5
5) Are you attempting to access the forum via a bookmark?
Yes
If so:

5.1) Go into your Manage Bookmarks section of your browser and copy the exact URL that is bookmarked and paste it as your reply for 5.1.
http://greyhoundscene.proboards.com/index.cgi?
5.2) After you open this bookmark in your browser, what does the URL say at the top of your browser when it is looping (copy and paste it exactly please)?
http://greyhoundscene.proboards.com/index.cgi?
5.3) Try deleting the bookmark and typing in the URL to the forum manually. Are you able to access the forum this way?

No

Hopefully that all helps
Kev
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puter
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #2 on Apr 30, 2009, 4:19am »
I have the same problem. Yesterday I upgraded my Vista machine from IE7 to IE8 and the problem started. Uninstalling IE8 did not cure it. My XP machinnes work ok. Any help appreciated.

Alec (UK)
« Last Edit: Apr 30, 2009, 4:21am by puter »Link to Post - Back to Top  IP: Logged
Patrick Clinger
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #3 on Apr 30, 2009, 4:59am »
Please READ the first post and respond accordingly. Only responses with the requested information are helpful.
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diamondaurapayge
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #4 on Apr 30, 2009, 8:32am »
1) Please fully describe exactly what the problem you are experiencing is.
Refreshes nonstop, I can't even scroll down to another section
I've had this problem before with a couple of proboard sites, but when i bought a new computer it stopped. Now it's happening again but very badly with this one specific site.

2) What browser are you using?
IE

3) What version number is it? Usually under the help section of your browser there will be an "About Internet Explorer" or "About Firefox" link which will bring up the version number.
7.0.5730.13

4) Do you use any anti-virus software? If so what type including version number?
AVG Free 8.5

5) Are you attempting to access the forum via a bookmark?
YES

If so:

5.1) Go into your Manage Bookmarks section of your browser and copy the exact URL that is bookmarked and paste it as your reply for 5.1.
http://adminlottie.proboards.com/index.cgi?


5.2) After you open this bookmark in your browser, what does the URL say at the top of your browser when it is looping (copy and paste it exactly please)?
http://adminlottie.proboards.com/index.cgi?


5.3) Try deleting the bookmark and typing in the URL to the forum manually. Are you able to access the forum this way?
http://www.adminlottie.proboards.com/ when i typed it in like this it doesn't refresh at all, should i change the bookmark to take out the index part maybe?
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ray101bassman
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #5 on Apr 30, 2009, 8:52am »
http://ray101bassman.proboards.com/index.cgi?


my forum is doing this also.

it must be what browser your using fire fox ok.
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Patrick [ASE]
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #6 on Apr 30, 2009, 8:59am »

Apr 30, 2009, 8:52am, ray101bassman wrote:
http://ray101bassman.proboards.com/index.cgi?


my forum is doing this also.

it must be what browser your using fire fox ok.


Please modify your post to follow the information requested in the first post, thanks
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Dave Smith (greyhoundscene)
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #7 on Apr 30, 2009, 9:09am »
i can not acces the site below using my pc with windows xpbullgaurd anti virus), but using my laptop with windows vista i have no problems,with vista i have windows onecare anti virus

http://flappersdream.proboards.com/index.cgi?

with the site below i can get on with my pc but cant get on with my laptop(other way round to the other site)

http://greyhoundscene.proboards.com/index.cgi?

my home pc is using ie version 7 7.0 .5730 .13
my laptop is also ie version 7

confused but hope this helps.



« Last Edit: Apr 30, 2009, 9:09am by Dave Smith (greyhoundscene) »Link to Post - Back to Top  IP: Logged
www.greyhoundscene.co.uk



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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #8 on Apr 30, 2009, 1:08pm »

Apr 30, 2009, 1:07am, Patrick Clinger wrote:
Some users have reported problems loading forums. We are trying to determine the exact cause of the issue. If you are having this problem, please post the following information for us to review:

PLEASE INCLUDE ALL INFORMATION

1) Please fully describe exactly what the problem you are experiencing is.
The page keeps flicking and refreshing itself every second or so, will stop when I hit the "stop" button, I can then enter my log in information - then it seems to be fine after that. However; this was not the case yesterday - every time I tried clicking on a board link, it would start to go, then refresh back to the main page. I'm the admin of the board, and it seems as though many of my members are having the same issue.
2) What browser are you using?
IE7
3) What version number is it? Usually under the help section of your browser there will be an "About Internet Explorer" or "About Firefox" link which will bring up the version number. For example, I am posting using Internet Explorer version 8.0.6001.18372
7.0.6001.18000
4) Do you use any anti-virus software? If so what type including version number?
Windows Live One Care (no idea what version)5) Are you attempting to access the forum via a bookmark?
Yes - http://unrealtv.proboards101.com/
If so:
5.1) Go into your Manage Bookmarks section of your browser and copy the exact URL that is bookmarked and paste it as your reply for 5.1.
5.2) After you open this bookmark in your browser, what does the URL say at the top of your browser when it is looping (copy and paste it exactly please)?
http://unrealtv.proboards.com/index.cgi?5.3) Try deleting the bookmark and typing in the URL to the forum manually. Are you able to access the forum this way?

YES!
I'll let my members know that deleting their bookmark and re-adding it may fix their problem.

Thank you for your help in tracking this issue down.

Patrick Clinger
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Rose Dewitt Bukater
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #9 on Apr 30, 2009, 2:35pm »
1) Please fully describe exactly what the problem you are experiencing is.
The main (home) page and any page where I need to put in a password are reloading constantly. Once I get into a thread, it stops doing it.

2) What browser are you using?
IE 7.0.5730.11
It seems to be an IE poblem only, but I'm a member of four proboards forums, and it's only this one doing it.

3) What version number is it?
7.0.5730.11

4) Do you use any anti-virus software? If so what type including version number?
AVG 8.5.287

5) Are you attempting to access the forum via a bookmark?
No, actually, I'm not. I type it in fresh every time. Also, I do use .proboards.com instead of .proboards#.com.

Thank you!
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Martyn Dale
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #10 on Apr 30, 2009, 2:44pm »

Apr 30, 2009, 2:35pm, Rose Dewitt Bukater wrote:
1) Please fully describe exactly what the problem you are experiencing is.
The main (home) page and any page where I need to put in a password are reloading constantly. Once I get into a thread, it stops doing it.

2) What browser are you using?
IE 7.0.5730.11
It seems to be an IE poblem only, but I'm a member of four proboards forums, and it's only this one doing it.

3) What version number is it?
7.0.5730.11

4) Do you use any anti-virus software? If so what type including version number?
AVG 8.5.287

5) Are you attempting to access the forum via a bookmark?
No, actually, I'm not. I type it in fresh every time. Also, I do use .proboards.com instead of .proboards#.com.

Thank you!


Do you have a bookmark to the forum even if you are not using it?
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #11 on Apr 30, 2009, 2:52pm »
some of my members are having the same probs trying to access our forum
http://swanseastadium.proboards.com/index.cgi

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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #12 on Apr 30, 2009, 2:55pm »
Same problem as described @ http://sogospellovers.proboards.com/index.cgi?
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Rose Dewitt Bukater
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #13 on Apr 30, 2009, 3:30pm »

Apr 30, 2009, 2:44pm, Martyn Dale wrote:

Apr 30, 2009, 2:35pm, Rose Dewitt Bukater wrote:
1) Please fully describe exactly what the problem you are experiencing is.
The main (home) page and any page where I need to put in a password are reloading constantly. Once I get into a thread, it stops doing it.

2) What browser are you using?
IE 7.0.5730.11
It seems to be an IE poblem only, but I'm a member of four proboards forums, and it's only this one doing it.

3) What version number is it?
7.0.5730.11

4) Do you use any anti-virus software? If so what type including version number?
AVG 8.5.287

5) Are you attempting to access the forum via a bookmark?
No, actually, I'm not. I type it in fresh every time. Also, I do use .proboards.com instead of .proboards#.com.

Thank you!


Do you have a bookmark to the forum even if you are not using it?


No. Well, not really. I have a bookmark to one of the hidden boards, but no bookmark to the home page.
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zoejen
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Re: Problems Accessing Forums (Refreshing?) Read!
« Reply #14 on Apr 30, 2009, 3:57pm »
http://pottyaboutpets.proboards.com/index.cgi

a lot of our members are having problems as well.

it just keeps redirecting them to the home page :)

hope you can sort it soon :)
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