PlusNet Users

i have been a plusnet user for a couple of years and a proboard user for most of that time. i moderate a proboard site and access it several times a day using firefox. untill yesterday when i encountered this problem. i was given a link to this post on firefox forums. however i managed to find a solution myself. using the troubleshooting guide, firstly i opened up history and right clicked on the proboard site i was having issue with and selected - forget about this site. this did not work so i then selected clear recent history in tool and cleared browsing history, cache, cookies, and logins for all sites.
this solved the problem and recommend giving it a try

My ISP is a part of the PLusnet "family" and I can make short, couple of lines posts, but anything longer gets the Squid failure. Happens on all proboards sites I post on.

I have raised a ticket through my ISP who have escalated it, but of course that means nowt.

After being referred to the broadband troubleshooter wizard (yawn), despite providing a copy of the error message, I am pleased to say that their first line support has escalated my support ticket.

I've found that their first line has a habit of not logging faults as being at their end, unless they are already logged by someone else, so its difficult to get anything actually logged as needing attention at 2nd line level!

I've just been reading the plusnet support pages and it looks like it is going to take a while to fix unfortunately. All the info you need can be found here.

I found the following post on their support forum:
community.plus.net/forum/index.php/topic,84274.msg695714.html

I tried to post in that thread but registration is for customers only. If someone could make a post in the thread directing Bob or any of their other support staff to this post i would appreciate it.

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Plusnet support,

If you are unable to identify the problem causing these issues, please feel free to get hold of me at martyn (at) proboards.com so we can work on rectifying the situation for both of our customers.

At a glance, i would suggest the issue is relating to packet sizes, specifically MTU/MSS sizes.

The reason i have gone down this road is reading reports from users. Any simple request or small posts work without issue, while anything submission or request larger fails with the error you have already been provided.

Nothing at this end has been changed in that regard in around 2 years, and the problem seems limited to your customers starting a couple of days ago. Hopefully its just a case of reverting whatever change was made at that point.

I have now copied and pasted your message to the forum Martyn. Hope it helps as I'm unable to post anything at the moment.


community.plus.net/forum/index.php/topic,84274.msg695802.html

Hi Ricky et al,

Firstly, apologies to all for the problems you've been experiencing!

We're working on this problem now and expect it to be fixed later on today (ref: 61025).

It will resolve the issue for both Plusnet and Madasafish customers.

@mitchie, the CGI outage is unrelated to this problem.

Rgds,

Bob Pullen
Plusnet

Edit: I've just approved the change control for the fix so should be sorted within the next hour or two

Edit again: should now be fixed