inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
|
Post by speedstox12 on Feb 5, 2013 8:40:03 GMT -8
My opinion is that the change to v5 has created many problems that don't seem to be resolved. From my forum they include - 1: members unable to log in 2: having to reactivate membership (a itiresome task) 3: some having to register a new membership 4: a very small type size (unreadable) for posting messages 5: the "new look" not being welcomed - by members who manage to get into the forum There is an excellent old saying "if it's not broken don't mend it." The change from v4 to v5 has done just that, My worry now is: how many of my members are failing to overcome complications in entering the forum that they have probably been lost. Over the past few days I no longer see names of previous regular site visitors showing - I assume because they are unable to overcome the obstacles now facing them in entering my forum.
|
|
inherit
167603
0
Aug 5, 2013 21:55:15 GMT -8
LifeOfWylie
261
June 2011
wylie
|
Post by LifeOfWylie on Feb 5, 2013 8:53:02 GMT -8
4: a very small type size (unreadable) for posting messages I can't answer the other problems for you, but I will for this one. It took me a few days to tweak v5 to look more presentable for my visitors, including readable typesize. A patient admin can make a v5 forum a very enjoyable place to visit. It takes time, but v5 contains most of the v4 "coding", that I had to track down 2 years ago, as standard. That sold me, right there. (Add: if you don't spend time in Admin Home > Themes > Colors & Styles > Visual Editor to give your new version a sharper look, then of course it's going to be "unreadable".)
|
|
inherit
I need a new CT, thinking.... [insert Jeopardy theme song here]
110769
0
Aug 21, 2021 0:07:21 GMT -8
Tumbleweed
20,825
September 2007
tumbleweed
|
Post by Tumbleweed on Feb 5, 2013 14:17:11 GMT -8
Hey speedstox12, One thing you might want to consider doing is putting a message for your members to contact you or to view the video that explains the global account: support.proboards.com/thread/430242/all-proboards-global-accounts-videoIf they are still having issues after watching the video they can post here and somene can help them. You could just toss the message in your global headers for now until you feel all your members have sucessfully logged in. (Assuming you don't have your site set so members have to log in and can actually see your forum.) I personally love the global login and I've not evey totally utilized it yet, but granted, I was a bit confused at first too.
|
|
inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
|
Post by speedstox12 on Feb 6, 2013 2:57:14 GMT -8
This message is typical of MANY i receive from my members. As I said "Upgrade to v5 is a measse". ::::: From: "online2460968@telkomsa.net" <online2460968@telkomsa.net> To: MIDGET CAR PANORAMA <speedstox12@yahoo.com> Sent: Wednesday, 6 February 2013, 8:59 Subject: Re: The site changeover
Hi there,
With regard to the "upgrade" to the Midget Car Panorama site, I have gone through the process and am now awaiting an activation key. Despite numerous (double figures) attempts and requests to re-send, no activation key has been received.
Regards,
David (gokwe)
|
|
inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
|
Post by speedstox12 on Feb 6, 2013 3:35:43 GMT -8
Here's another "happy" Midget Car Panorama member's comment:: ::::: hi all i have after 5 attemps over three nights got into the site. it would not reconise the new authorise code it gave me i am now in without the aid of my sons help (not bad for an old midget racer] hope to post some photos and articals (but will need my son for that)
|
|
#eb7100
33409
0
1
Apr 14, 2024 15:59:10 GMT -8
Brian
48,129
November 2004
smashmaster3
|
Post by Brian on Feb 7, 2013 12:16:19 GMT -8
Hi, speedstox12. We understand your concerns and apologize for any inconvenience this may cause you. Keep in mind that we're here to help you make the transition as smooth as possible. To start with, can the user with the activation key issue confirm that the account they're attempting to activate is showing the correct email? Do any of your other members experience any error messages when logging into your forum?
|
|
inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
|
Post by speedstox12 on Feb 8, 2013 1:40:39 GMT -8
My opinion is that the change to v5 has created many problems that don't seem to be resolved. From my forum they include - 1: members unable to log in 2: having to reactivate membership (a itiresome task) 3: some having to register a new membership 4: a very small type size (unreadable) for posting messages 5: the "new look" not being welcomed - by members who manage to get into the forum There is an excellent old saying "if it's not broken don't mend it." The change from v4 to v5 has done just that, My worry now is: how many of my members are failing to overcome complications in entering the forum that they have probably been lost. Over the past few days I no longer see names of previous regular site visitors showing - I assume because they are unable to overcome the obstacles now facing them in entering my forum. All these problems continue. I am about to give up and just let the forum float on its own.
|
|
inherit
22402
0
Nov 8, 2021 11:42:58 GMT -8
DeltaDart
Ultimate Interceptor
522
April 2004
mcgeep
|
Post by DeltaDart on Feb 8, 2013 4:06:01 GMT -8
I'm just curious, is there a reason you haven't added a link to your forum in any of your messages above?
Sorry this is long. I have no affiliation to proboards other than having a forum with them, but being with them since 2003, going through this v5 upgrade and having experienced a few issues (nothing like you're reporting though) I feel I should at least ask some questions to possibly gain a better understanding of your issues in case I can help in anyway. How big is your membership btw?
1: members unable to log in My site experienced this by only a couple of people, out of almost 1400 members, and those folks just didn't quite get it right and kind of screwed themselves. All others were able to login with their usual v4 accounts, follow the directions afterwards and update their accounts properly. Q. When you say 'members', how many are you referring to? All? A couple? Most? Was their initial attempt to login with their normal v4 account credentials?
2: having to reactivate membership (a itiresome task) I myself didn't actually do anything with those who didn't get logged in right. They made new accounts on their own, received their activation codes and went from there... and just told me about it later. Q. How are you 'reactivating' accounts? We admins don't see email addresses of members anymore so I'm wondering what it is you actually have to do.
3: some having to register a new membership Yes, this is what a few of my members had to do as well, however I found that this small group was some of the very old members who still have AOL email addresses. Not sure it that affected anything or not, but we all know how AOL used to not work right years ago. But I think it's important to look at the metrics and see just what the percentage is of those who do and don't have problems.
4: a very small type size (unreadable) for posting messages Yea, this isn't even a problem, it's just something the admin hasn't got to yet to adjust font size through the Visual editor, which goes for the rest of the configurations for the look and feel of the site. Q. Are you the admin? Have you gone through all the configurable items in the Themes > Colors & Styles > Visual Editor ? There are a lot and I found it actually helps to open up every one of them... yea it's a lot of scrolling, but it's much better to see it all and just scroll through them and watch the changes as they happen. And here's a tip, the items that are grayed out are still selectable for editing, you just can't see the immediate result in Visual Editor because you don't have that particular section open yet. As you click through the mini-forum on the right side of Visual Editor, different options open up on the left side for editing.
5: the "new look" not being welcomed - by members who manage to get into the forum Again, not what I even call a problem because the 'new look' is a default just waiting for the admin to give it the same old look as before. So I'm not seeing where the 'new look' even matters... once the admin configures it then it's again the 'old look'. I imagine conveying this to the members would probably buy some patience time without complaints, or fewer anyway.
There is an excellent old saying "if it's not broken don't mend it." The change from v4 to v5 has done just that. Well, this is where I can honestly say you've missed the boat just a bit on why this occurred, because while with some things that saying is true, these days it does not apply. In both SW and HW (software and hardware) areas, if you don't keep up, you get left behind. And in fact the 'old' was broken, you just never realized it because you only saw it from the frontend as a user (yes, even an admin is only a user). The way you added scripts to v4 to make it do what you wanted and look the way you wanted was old, unsecure, resource extensive and just plain inefficient methodology that causes a lot of backend sustainment. But, it worked so everyone was happy, everyone except those responsible for protecting your data and your site and keeping it all running.
Cheers, and hang in there. There's a lot of help here if you just ask... ask for specifics thought. Just saying its broke and sucks won't get it done.
|
|
inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
|
Post by speedstox12 on Feb 8, 2013 8:41:15 GMT -8
This is the link to my forum: midgetcarpanorama.proboards.com/Since the changeover was effected there has been a noticeable absence of visits by members who logged in frequently. They don't seem to any more.
|
|
inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
|
Post by speedstox12 on Feb 8, 2013 16:34:41 GMT -8
This is the link to my forum: midgetcarpanorama.proboards.com/Since the changeover was effected there has been a noticeable absence of visits by members who logged in frequently. They don't seem to any more. My feeling is that Midget Car Panorama will be the first of many Proboards sites "to die" because of the complexities of the upgrade to v5. Too much messing about trying to tidy up things that should never have happened in the first case. How can Yahoo! make their switches on sites without problems?
|
|
inherit
36062
0
Jan 14, 2021 7:56:45 GMT -8
Sophia
This is the real me... oh wait...
308
January 2005
svdnent
|
Post by Sophia on Feb 8, 2013 16:55:32 GMT -8
How can we proboards support members help you when you never answer any question except repeat that "it is a mess"? DeltaDart asked a whole bunch of questions, as well as answer your points one by one, and all you did in return was provide a link to your forum and not given any feedback at all on anything he said. People here are willing to help, but you've got to give specific information to go by... I looked at your forum and so far it seems like there is nothing to tidy up, since you haven't changed a single thing. I have no idea how you can compare the dreadful Yahoo groups with Proboards... but to each his own. If Yahoo is that much better, you could move over to them... but personally I think you're going to miss the awesome new features (if you gave them a chance) and best support I have ever seen. Does Yahoo provide personal help like this? I think not...
|
|
#e61919
Support Manager
154778
0
1
Apr 22, 2024 12:15:24 GMT -8
Michael
19,550
May 2010
wiseowl
|
Post by Michael on Feb 8, 2013 17:17:48 GMT -8
Hi speedstox12, I would just like to jump in here and offer to answer absolutely any questions you have and offer my help. If you could give me any more specific details about which members are having problems, and what errors they're encountering, I would love to help. If you have members who are having issues upgrading their accounts, I recently wrote a extremely detailed guide here for members who needed guidance.
|
|
inherit
187552
0
Jun 9, 2013 1:38:24 GMT -8
tsrwright
42
December 2012
tsrwright
|
Post by tsrwright on Feb 8, 2013 20:21:59 GMT -8
Excuse me, but what is this about it only taking a couple of days to reconfigure a site? Why is reconfiguration necessary just to make things readable? And who has a couple of days to spare?
Oh, and there is an extremely detailed guide for members wanting to upgrade their accounts. How do members know about this? Why do they need a guide? Why did I have to spend an hour getting your stupid upgrade to work which in the end I only did by chance?
Trouble with you guys is just just don't know how to state in simple words what may to you be bleeding obvious.
Everything said about the update problems re Midget Car Panorama is correct. Maybe we haven't read all the detailed stuff but the simple fact is we shouldn't have to.
|
|
inherit
187552
0
Jun 9, 2013 1:38:24 GMT -8
tsrwright
42
December 2012
tsrwright
|
Post by tsrwright on Feb 8, 2013 20:26:55 GMT -8
Why do i keep getting a 'members survey' whenever I try and move around proboards ; GET IT OFF PLEASE
|
|
inherit
187552
0
Jun 9, 2013 1:38:24 GMT -8
tsrwright
42
December 2012
tsrwright
|
Post by tsrwright on Feb 8, 2013 20:35:10 GMT -8
1: members unable to log in My site experienced this by only a couple of people, out of almost 1400 members, and those folks just didn't quite get it right and kind of screwed themselves. All others were able to login with their usual v4 accounts, follow the directions afterwards and update their accounts properly. Q. When you say 'members', how many are you referring to? All? A couple? Most? Was their initial attempt to login with their normal v4 account credentials?
Members equals more than one that's at least 2 too many
2: having to reactivate membership (a itiresome task) I myself didn't actually do anything with those who didn't get logged in right. They made new accounts on their own, received their activation codes and went from there... and just told me about it later.Q. How are you 'reactivating' accounts? We admins don't see email addresses of members anymore so I'm wondering what it is you actually have to do.We are going through some tiresome process we think is called reactivation that often doesn't work (i.e. more than once) . Don't start me on your ambiguous terminology.3: some having to register a new membership Yes, this is what a few of my members had to do as well, however I found that this small group was some of the very old members who still have AOL email addresses. Not sure it that affected anything or not, but we all know how AOL used to not work right years ago. But I think it's important to look at the metrics and see just what the percentage is of those who do and don't have problems.Quite 'few' on MCP, not counted though. What's that got to do with it.4: a very small type size (unreadable) for posting messages Yea, this isn't even a problem, it's just something the admin hasn't got to yet to adjust font size through the Visual editor, which goes for the rest of the configurations for the look and feel of the site. Q. Are you the admin? Have you gone through all the configurable items in the Themes > Colors & Styles > Visual Editor ? There are a lot and I found it actually helps to open up every one of them... yea it's a lot of scrolling, but it's much better to see it all and just scroll through them and watch the changes as they happen. And here's a tip, the items that are grayed out are still selectable for editing, you just can't see the immediate result in Visual Editor because you don't have that particular section open yet. As you click through the mini-forum on the right side of Visual Editor, different options open up on the left side for editing.You must be kidding.
5: the "new look" not being welcomed - by members who manage to get into the forum Again, not what I even call a problem because the 'new look' is a default just waiting for the admin to give it the same old look as before. So I'm .... hat you wanted and look the way you wanted was old, unsecure, resource extensive and just plain inefficient methodology that causes a lot of backend sustainment. But, it worked so everyone was happy, everyone except those responsible for protecting your data and your site and keeping it all running.
Cheers, and hang in there. There's a lot of help here if you just ask... ask for specifics thought. Just saying its broke and sucks won't get it done.
Nor will just being complacent and blaming the customer.
|
|