New account and I haven't received my activation email.

[ProBoards Help Guide]

I created a new account and haven't received my activation email! What can I do?

When you create a new account on a forum, the email to activate your account will be sent out immediately. Allow up to three minutes for it to reach the inbox of your email account.  Note: The email system does have flood protection, meaning you can only send an email once every 30 minutes. Once you have tried to send a password reset request, please wait 30 minutes before making another request. So in the meantime if three minutes have passed and you still have not received the email with your activation key, try one of the following steps:

• Check the spam / junk folder on your email account as sometimes the activation emails can be routed here instead of directly to your inbox.
• Login to the forum that you created your account on, and on the "Account Activation" page check the email address on the page to ensure that a typo was not made. If you see anything wrong with the way your email address is listed on this page, click the Change Email link found in the corner of the box that displays your email address to correct the issue. When you return to the Activate page, click the Resend Activation Email link on the page to send the activation email to your updated email address.
• Add [e-mail] to your email whitelist or contacts list. How this is done depends on your email provider. Check out our help topic How to Add PB to your Email's Safe List or if you are still not sure, check with your email provider for instructions on how to add email contacts. After this email address has been added as an email contact, on the Activate page click the Resend Activation Email link to resend the activation email.
• If you have tried all of the above and are still unable to receive the activation email, contact your email provider to see if they can assist you further in unblocking the emails from reaching your account. Otherwise use the Change Email link on the Activate page and change your email to an account hosted with a known free email provider such as Gmail by Google or Yahoo Mail. These services are known to work well with the emails that are sent out by ProBoards.

I forgot my password and I'm not receiving my password email! What can I do?

• Check the spam / junk folder on your email account as sometimes the password reset emails can be routed here instead of directly to your inbox.
• Add [e-mail] to your email contacts list. How this is done depends on your email provider. Check out our help topic How to Add PB to your Email's Safe List or if you are still not sure, check with your email provider for instructions on how to add email contacts. After this email address has been added as an email contact, try to use the "forgot your password?" link again on the login page to resend the email.
  Note: The email system does have flood protection, meaning you can only send an email once every 30 minutes. Once you have tried to send a password reset request, please wait 30 minutes before making another request.
• If you have tried all of the above and are still unable to receive the activation email, contact your email provider to see if they can assist you further in unblocking the emails from reaching your account. The emails are being sent out from our system just fine, but it is ultimately up to your email provider on whether or not it thinks the emails are spam.