Ticketing System / Help Desk

[Vu1canF0rce]

The root post for my topic is this one.

I had chimed in on the original topic since I work in a call center and would love to have a ticket system / help desk forum of my own for various types of support. Martyn and Ryan discussed possible steps in two posts (1 | 2) on how to achieve this end-result. The private boards part is easy, just the coding/modding that's not. Can someone take a look at the topic above and help me create a template mod (or a plugin if that be necessary) to setup such a scenario?

I greatly appreciate the help!

Andrew

[Vu1canF0rce]

This is a follow-up to the request above. Can someone take a look into this, please?

Andrew


EDIT

Even with having some programming/coding background, I've been trying since the beta admin section came out to tinker with the template mods and even the plugin creator but they're both too disconnected in terms of programming/coding language style for me to understand the flow of them. I cannot logically or practically piece together a help desk/ticketing system and need some help.

Andrew

[Former Member]

Hi, Vu1canF0rce

Would using the add labels feature help you to achieve your ticket system
You could set-up different labels your users could use when asking for help

or set-up the labels for admin to add labels on the thread titles

Go admin - modify boards - Labels

Steve

[Vu1canF0rce]

Dec 27, 2012 15:33:01 GMT -8 @xsteveuk said:

Hi, Andrew

Would using the add labels feature help you to acheive your ticket system
You could setup different labels your users could use when asking for help

or setup the labels for admin to add on the thread titles

Go admin - modify boards - Labels

Steve

Yes, @xsteveuk, the labels would compliment the help desk scenario. The key factor is how to get the thread ID and stuff to populate on the private board. The looooong way to do it is to have the user extract the thread ID from the URL but a helpdesk is meant to be simple or easy to use therefore the suggestions in the root post would be how I'd like it done. Thank you for your recommendation. It will indeed be integrated.

Andrew