inherit
172462
0
Jun 25, 2023 5:27:46 GMT -8
mariannemarlow
200
October 2011
mariannemarlow
|
Post by mariannemarlow on Jan 12, 2022 1:43:45 GMT -8
Myself and at least one other forum member are not getting email notifications. She is not getting any and I am getting some but not all.
Thanks for any advice/help you can give.
Marianne
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#eb7100
1480
0
1
May 14, 2024 0:51:36 GMT -8
Craig
208,887
September 2001
cmdynasty
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Post by Craig on Jan 12, 2022 2:43:20 GMT -8
Hi  Scott will hopefully be able to check the status of the emails when he gets online today. If i could invite you to check back from around 16:00 GMT, there should be a response. Craig |
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inherit
172462
0
Jun 25, 2023 5:27:46 GMT -8
mariannemarlow
200
October 2011
mariannemarlow
|
Post by mariannemarlow on Jan 12, 2022 2:44:36 GMT -8
Thank you, will do |
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#e61919
Support Staff
224482
0
1
May 13, 2024 16:02:21 GMT -8
Scott
23,364
August 2015
socalso
|
Post by Scott on Jan 12, 2022 7:21:32 GMT -8
mariannemarlow, our mail log shows successful emails being set to you. Of the ones you are not receiving, are they of the same notification type? (ie. likes, quotes, pending members, etc.) Can you please provide the username or user ID of the other member not receiving email notifications so I can look into their issue. Thanks.
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inherit
172462
0
Jun 25, 2023 5:27:46 GMT -8
mariannemarlow
200
October 2011
mariannemarlow
|
Post by mariannemarlow on Jan 12, 2022 7:25:41 GMT -8
The ones I do not get can be any type, PM's, Bookmarked threads, new members. I'm the admin of the group.
The other member is called Jellybean
mariannemarlow , our mail log shows successful emails being set to you. Of the ones you are not receiving, are they of the same notification type? (ie. likes, quotes, pending members, etc.) Can you please provide the username or user ID of the other member not receiving email notifications so I can look into their issue. Thanks. |
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#e61919
Support Staff
224482
0
1
May 13, 2024 16:02:21 GMT -8
Scott
23,364
August 2015
socalso
|
Post by Scott on Jan 12, 2022 7:33:06 GMT -8
mariannemarlow - Regarding jellybean, unfortunately their ISP email provider is blocking our emails at this time. We are working to get the block removed, however this may take a few days. So for your notification issue, am I to understand it's random? Like you might receive a bookmark notification one day, but not the next?
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inherit
172462
0
Jun 25, 2023 5:27:46 GMT -8
mariannemarlow
200
October 2011
mariannemarlow
|
Post by mariannemarlow on Jan 12, 2022 7:36:32 GMT -8
Yes, mine is totally random.
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inherit
172462
0
Jun 25, 2023 5:27:46 GMT -8
mariannemarlow
200
October 2011
mariannemarlow
|
Post by mariannemarlow on Jan 12, 2022 7:38:05 GMT -8
Their isp or their email provider?
Why?
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#e61919
Support Staff
224482
0
1
May 13, 2024 16:02:21 GMT -8
Scott
23,364
August 2015
socalso
|
Post by Scott on Jan 12, 2022 7:49:39 GMT -8
Their isp or their email provider? Ah, sorry I missed typed. I did mean to say their email provider. Somehow we falsely got on a "blacklist" which is affecting some users by having emails from us blocked or some content from loading. We are working to get this all cleared up, but unfortunately it takes time. |
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inherit
172462
0
Jun 25, 2023 5:27:46 GMT -8
mariannemarlow
200
October 2011
mariannemarlow
|
Post by mariannemarlow on Jan 12, 2022 8:12:57 GMT -8
Oh, okay, thank you.
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inherit
172462
0
Jun 25, 2023 5:27:46 GMT -8
mariannemarlow
200
October 2011
mariannemarlow
|
Post by mariannemarlow on Jan 19, 2022 2:10:24 GMT -8
Hi Scott,
We just wanted to say thanks as the issue seems to be fixed.
Marianne (and Jellybean)
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