inherit
268350
0
Nov 10, 2023 8:18:27 GMT -8
jeremiah12lgeek
2
August 2023
jeremiah12lgeek
|
Post by jeremiah12lgeek on Sept 1, 2023 15:19:36 GMT -8
bsndkr - Our systems team continues to investigate and I apologize this is still ongoing. The error message changed today. Starting an hour ago, it now says "We are unable to access the forum," and it pops up almost instantly instead of hanging for several minutes. It seems like a sudden and unexpected escalation, has something happened to the forum or the node?
|
|
#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
|
Post by Scott on Sept 1, 2023 15:22:00 GMT -8
|
|
inherit
265790
0
Dec 14, 2023 11:36:51 GMT -8
bsndkr
37
January 2022
bsndkr
|
Post by bsndkr on Sept 6, 2023 12:35:14 GMT -8
Scott Hi Scott, any update on the original issue of this thread? The forum has been almost unusable for some the last 24 hours. Note - not actually wanting to pressure anyone, just hoping for a timeline for some kind of fix. Even if that timeline is "we are waiting on X which is estimated to be 1 week", or whatever. Thanks.
|
|
#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
|
Post by Scott on Sept 6, 2023 13:14:43 GMT -8
bsndkr - I know our systems team has been running tests and such. I'll see what I can find out as to the status.
|
|
inherit
268436
0
Nov 19, 2023 14:42:52 GMT -8
MadIce
37
September 2023
madice
|
Post by MadIce on Sept 9, 2023 21:44:28 GMT -8
It cannot be that error 502 pops up daily for many months on the BSN forum and that you cannot find it. Also, sometimes the forum could not be reached for a couple of minutes (giving an error 300), but the forum cannot be reached at all for ours now (again error 300). Your servers died. Please do something about it.
|
|
#eb7100
1480
0
1
May 18, 2024 11:56:24 GMT -8
Craig
208,894
September 2001
cmdynasty
|
Post by Craig on Sept 9, 2023 23:28:21 GMT -8
It cannot be that error 502 pops up daily for many months on the BSN forum and that you cannot find it. Also, sometimes the forum could not be reached for a couple of minutes (giving an error 300), but the forum cannot be reached at all for ours now (again error 300). Your servers died. Please do something about it. Hi Apologies for the 300 error today. That particular issue should be fixed now. Craig
|
|
inherit
223318
0
Nov 3, 2023 6:57:51 GMT -8
SabrinaFan
19
July 2015
doo1
|
Post by SabrinaFan on Sept 10, 2023 14:49:23 GMT -8
Just an update, the issue has gotten significantly worse on pulsemusic.proboards.com over the past week or so. It has gotten so bad that the forum is almost completely unusable, because 502 errors are popping up every 5-10 minutes at any given point when attempting to access the forum. The error messages also no longer are able to be resolved by refreshing the page - the forum will not load at all for several minutes after receiving the error. I tend to check the forum a few times a day, and the error now pops up almost every time I view the forum within a few minutes of browsing. Other users on the forum are reporting the same issue, and are only able to access the forum at intermittent points because of the constant errors.
|
|
inherit
265790
0
Dec 14, 2023 11:36:51 GMT -8
bsndkr
37
January 2022
bsndkr
|
Post by bsndkr on Sept 12, 2023 14:48:00 GMT -8
Yeah, we've not seen such an escalation - thankfully - but the issue continues.
Some feedback other than "we're looking into it" would be appreciated. Even if that feedback is "we are still not sure what the actual issue is."
|
|
#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
|
Post by Michael on Sept 12, 2023 15:01:38 GMT -8
We're still looking into this and have additional logging in place to hopefully track it down.
|
|
inherit
265790
0
Dec 14, 2023 11:36:51 GMT -8
bsndkr
37
January 2022
bsndkr
|
Post by bsndkr on Sept 14, 2023 20:44:53 GMT -8
We are now having users report - in addition the ongoing original issue - "no healthy upstream"...?
And I received a pop-up style error on the site saying 'search unavailable' when I hadn't been searching, just scrolling through an open page.
|
|
#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
|
Post by Scott on Sept 15, 2023 4:25:38 GMT -8
We are now having users report - in addition the ongoing original issue - "no healthy upstream"...? And I received a pop-up style error on the site saying 'search unavailable' when I hadn't been searching, just scrolling through an open page. There was a brief service blip around that time unrelated to your ongoing issue. It was quickly remedied.
|
|
inherit
223318
0
Nov 3, 2023 6:57:51 GMT -8
SabrinaFan
19
July 2015
doo1
|
Post by SabrinaFan on Sept 16, 2023 13:59:59 GMT -8
We are now having users report - in addition the ongoing original issue - "no healthy upstream"...? I just got the same error for the first time. Just including this screenshot here in case it helps those who are logging the error (I blurred part of the URL since the error happened when responding to a private message thread with someone, and I didn't know if publicly sharing that full URL would be an issue)
|
|
inherit
265790
0
Dec 14, 2023 11:36:51 GMT -8
bsndkr
37
January 2022
bsndkr
|
Post by bsndkr on Sept 24, 2023 19:34:48 GMT -8
We're still looking into this and have additional logging in place to hopefully track it down. Hi Michael - has the additional logging capacity revealed anything that might point to a potential cause of the issue(s)?
|
|
inherit
268436
0
Nov 19, 2023 14:42:52 GMT -8
MadIce
37
September 2023
madice
|
Post by MadIce on Sept 25, 2023 0:48:18 GMT -8
Now BSN is unreachable and gives an error 410. It is getting worse. Not better. So, I assume that when error 410 will be fixed then we go back to the regular error 502?
|
|
#eb7100
1480
0
1
May 18, 2024 11:56:24 GMT -8
Craig
208,894
September 2001
cmdynasty
|
Post by Craig on Sept 25, 2023 1:00:21 GMT -8
Now BSN is unreachable and gives an error 410. It is getting worse. Not better. So, I assume that when error 410 will be fixed then we go back to the regular error 502? Hi. Apologies for that. Could you let me know if you are still seeing the error. Craig
|
|