Website not coming up?

[jessa4746]

Forum URL: ultimateutopia.proboards76.com


I'm having a problem w/one member, and it's become very frustrating. She has always accessed my site w/out a problem, and all of a sudden it says the page cannot be loaded. She has had her work IT guy look at it, and he is clueless. She has cleared cookies and all of that general stuff.

Here is what comes up:

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

For offline users

You can still view subs


Help would be much appreciated!!!

[Pearson]

Has she tried a different browser such as firefox?

[jessa4746]

Yes, she did try Firefox.

[Pearson]

If she is behind a firewall that may be blocking her access... tell her to try www.proboards76.com and see what happens?

[jessa4746]

I'm sorry, I totally forgot to add that. She can access other Proboards, which obviously says firewall. However, her IT guy said there is no firewall.

[Craig]

Hi,

Would it be possible to post her current IP address, the one assigned when she is having problems accessing.

[jessa4746]

Sure it's 172 20 13 21.

The IT guy tried accessing it from HIS computer, which was also a no-go. I'm completely confused.

[jessa4746]

This has been going on since last Thursday- now she got the login page through google...and when she tries to login she gets the same error.

[godfather41701]

I'm Having the same issue with url: hazweb.proboards48.com/index.cgi#trading

[Craig]

Has the IT guy tried running a tracert?

That IP is not blocked from the server, so either it's blocked that end, or there is an issue on route from that connection to the proboards76.com server.

[Former Member]

After you go to the proboard, does it say in the address bar "http:///"?

[jessa4746]

Sorry, I totally forgot about this thread. We are STILL having the issue.

She said it does say http://

[Craig]

Jan 31, 2008 7:13:17 GMT -8 jessa4746 said:

Sorry, I totally forgot about this thread. We are STILL having the issue.

She said it does say http://

Would you be able to answer my previous questions please

[jessa4746]

Oops!

The IT guy is kinda out of the picture now, this is at her job and she obviously doesn't want to draw more attention that she's on a non-work website.

[Craig]

Jan 31, 2008 9:34:58 GMT -8 jessa4746 said:

Oops!

The IT guy is kinda out of the picture now, this is at her job and she obviously doesn't want to draw more attention that she's on a non-work website.

Then it could be an internal block, if it is at work. Since it is most likely against work policy, i can't really help, nor can i without knowing what the issue is But there is nothing this end blocking her.