Purchased ad-free ... haven't received credits

[M³]

Forum URL: mmm11.proboards20.com/

At the beginning of every month I purchase forum credits to go ad-free. However, I still haven't received them yet and it's been almost 4 hours .. whereas, I usually get the credits within 30 minutes to an hour.

The order has been approved, but it hasn't been shipped. Anyone have any suggestions? I've sent an email to the proboards online purchasing thing ... I'm just not sure what else to do.

Thanks for your time

[Wolfofdoom]

You might want to wait and check back. There is a possibilty they could be backed up or having problems gewtting the orders out. Try waiting a day or two and check back then if you didn't get your credits.

[M³]

Sounds good Wolf, we'll do.

[Wolfofdoom]

Yeah this type of thing happens all over on and off line it is just a game of paitence

[daniel]

Craig should be able to check this for you tomorrow morning. He'll give you an update then with his info. He may need your google check-out transaction number, so have that handy in case he requests. Until then, let this thread drop and he'll get to it. He works bottom to top each day so the less it's bumped the sooner he will see it.

[Craig]

Hi Mate.

Sometimes google applies extra fraud checks, and thus sometimes it can take a little longer. You should receive two emails, one stating that the payment has been initiated, and another stating that it was successful and has been shipped. Have you had both? If you have, could you post the Google transaction number

[M³]

I have received the payment has been initiated, but not the shipped email.

Google Order #720520409147078


Thanks Craig

[Craig]

Ok. Like i say, sometimes it can take around 24 hours, depending on what checks they have to do. If you still don't have the credits in a few hours, could you let me know.

Also, have you checked into your google account to check the status?

[M³]

Absolutely, I will let you know.

Yes, I actually checked my google account and the status of the order just a few minutes ago, and at the same time obtained the google order number as well.

[Meme]

I don't know if this helps but mine had taken over a week to get my credits, and there was a link on the receipt I believe that I received from google and I emailed and they got right on it, and the credits were there by the next day.

Good Luck,

Meme

[M³]

Hey, thanks for your input Meme. While I completely understand there may be times where delay intercepts, in all the times I have paid for credits, it has never taken longer than 30 minutes of purchase. It just seemed a bit odd, is all.

Either way, I will be patient and work with the instructions Craig proposes.

[M³]

Hi Craig, yeah ... I still have no credits nor confirmation that it has been shipped. :/ Any ideas or suggestions?

[candlesbyvictoria]

Me either... I posted either today about my credits not being credited to my account...still nothing almost 12 hours later. any ideas as to what is going on?

Seems there have been problems today as well with my board and this forum going down? Is anyone else having problems?

[Craig]

Feb 1, 2008 14:29:09 GMT -8 candlesbyvictoria said:

Me either... I posted either today about my credits not being credited to my account...still nothing almost 12 hours later. any ideas as to what is going on?

Seems there have been problems today as well with my board and this forum going down? Is anyone else having problems?

Hi,

Please keep to your own topic, it saves confusion that way

M3, i don't know much until Martyn can look into it. I've left him a message asking him to.

[M³]

Hey Craig, will I in fact -- be credited any days that I was not ad-free; especially having paid on the 31st?