Addon Chat Pop Ups!

[hunnyluv]

It is my opinion Anna should just install the Java Update. Java is a normal part of anyone's computer which is needed - and not just for Lin's chat box.

That would stop the pop-ups.

As for the problems with her browser opening new tabs all the time (and other bugs she is experiencing) I had the same problem, and solved it by re-installing Firefox.

That should take care of all problems Anna has.

____________________

I am the one who activated the free version of addon Chat. I could make an adjustment to it, if I understood what you are suggesting (I dont understand "The Authentication (RAS) has not been updated to use the digitally signed applet of the chat" ) .....However, if Anna's problems are solvable otherwise, do I still need to do whatever that is? If so I need simple instructions as I'm not a true techie..

[Greg]

Jun 14, 2012 10:11:41 GMT -8 hunnyluv said:

I am the one who activated the free version of addon Chat. I could make an adjustment to it, if I understood what you are suggesting (I dont understand "The Authentication (RAS) has not been updated to use the digitally signed applet of the chat" ) .....However, if Anna's problems are solvable otherwise, do I still need to do whatever that is? If so I need simple instructions as I'm not a true techie..

Hi,

The Remote Authentication (RAS) is hosted by ProBoards and there is nothing you can do to change anything in this script. There is a work around for this but you would need to submit a support ticket at [e-mail] and included the SC account number and a few details about this issue in the ticket. I'd first like to know whether or not she is still getting the java pop-up error while using our demo chat. If so then changing the integration on the forum would make no difference in her case but it would resolve other issues associated with an unsigned applet for things like copy and paste from within the chat.

[hunnyluv]

Jun 14, 2012 10:22:28 GMT -8 Greg said:

Jun 14, 2012 10:11:41 GMT -8 hunnyluv said:

I am the one who activated the free version of addon Chat. I could make an adjustment to it, if I understood what you are suggesting (I dont understand "The Authentication (RAS) has not been updated to use the digitally signed applet of the chat" ) .....However, if Anna's problems are solvable otherwise, do I still need to do whatever that is? If so I need simple instructions as I'm not a true techie..

Hi,

The Remote Authentication (RAS) is hosted by ProBoards and there is nothing you can do to change anything in this script. There is a work around for this but you would need to submit a support ticket at [e-mail] and included the SC account number and a few details about this issue in the ticket. I'd first like to know whether or not she is still getting the java pop-up error while using our demo chat. If so then changing the integration on the forum would make no difference in her case but it would resolve other issues associated with an unsigned applet for things like copy and paste from within the chat.

I'm encouraging her to install the Java Update (and re-install her browser). Hopefully she'll do so, and we'll see how many issue she has left after that, and let you know. Thank you

[?anna?]

Jun 14, 2012 6:46:44 GMT -8 Greg said:

Hello,

The problem could be that the site is using the default integration of AddonChat with their ProBoards forum. The Authentication (RAS) has not been updated to use the digitally signed applet of the chat therefore this might be the cause of the java pop-up error. Could you try our demo chat at addonchat.com/demo.html and let us know if you get the same pop-up error?

Hi Greg!
I tested your chat box and it seems OK! Maybe Lin has some obsolete version on her site!

[?anna?]

Jun 14, 2012 10:38:48 GMT -8 hunnyluv said:

Jun 14, 2012 10:22:28 GMT -8 Greg said:

Hi,

The Remote Authentication (RAS) is hosted by ProBoards and there is nothing you can do to change anything in this script. There is a work around for this but you would need to submit a support ticket at [e-mail] and included the SC account number and a few details about this issue in the ticket. I'd first like to know whether or not she is still getting the java pop-up error while using our demo chat. If so then changing the integration on the forum would make no difference in her case but it would resolve other issues associated with an unsigned applet for things like copy and paste from within the chat.

I'm encouraging her to install the Java Update (and re-install her browser). Hopefully she'll do so, and we'll see how many issue she has left after that, and let you know. Thank you

Hi Hunny!
My experience has been that pop up terror is a characteristic of malware! Download this or else the pop ups will never stop! I try to avoid downloads unless I see a clear advantage. The pop up terror from AddonChat, which seems to affect all computers in Germany really irritates me. I don't know if the owners of the internet cafés that I sometimes visit would like me downloading this program on their computers either. It's a matter of principle to stand firm against any program that uses this malware strategy of pop up terror to get downloaded!

I have some Java programs on my PC, but there was no pop up terror that drove me to download them.

[?anna?]

Jun 14, 2012 10:22:28 GMT -8 Greg said:

Jun 14, 2012 10:11:41 GMT -8 hunnyluv said:

I am the one who activated the free version of addon Chat. I could make an adjustment to it, if I understood what you are suggesting (I dont understand "The Authentication (RAS) has not been updated to use the digitally signed applet of the chat" ) .....However, if Anna's problems are solvable otherwise, do I still need to do whatever that is? If so I need simple instructions as I'm not a true techie..

Hi,

The Remote Authentication (RAS) is hosted by ProBoards and there is nothing you can do to change anything in this script. There is a work around for this but you would need to submit a support ticket at [e-mail] and included the SC account number and a few details about this issue in the ticket. I'd first like to know whether or not she is still getting the java pop-up error while using our demo chat. If so then changing the integration on the forum would make no difference in her case but it would resolve other issues associated with an unsigned applet for things like copy and paste from within the chat.

Hi Greg!
I posted several times on your demo chat without programs.
Of course I'm suspicious of AddonChat's marketing strategy in Germany.

[Greg]

Hi anna,

If the AddonChat demo worked for you without incident then it is in my opinion that the problem is the unsigned applet being generated by the authentication script. This has nothing to do with the marketing of the chat but rather the use of it's links and applet choices by the chat owner. Apparently this seems to be something unique for those in Germany when attempting to use an unsigned applet.

@ hunnyluv

If you are the owner or operator of the chat in question try giving anna the "Direct Link" to the chat and make sure you use the signed applet option for the link. You can locate the link options in the chat control panel by clicking the Home tab then Chat Room Link Code. You can send it to her in private. The link should end with the two characters &s. If this works for her and you want any further assistance then send us (AddonChat) a support ticket and I'll detail for you an alternative on integrating the chat with the forum.

[hunnyluv]

I appreciate your help Greg, I really do. But I made the decision to use another chat room instead. Reasons included 1- hard to grasp/fix problems, 2 - free version lacks at least the feature of retaining what conversation has occurred, 3 - upgrade to paid version to get those features too expensive (a one-time $40 U.S. I might have payed, but not $180). I hope at least that information as to why helps.

Anna, you will no longer see any Java pop-ups. Please come home now!

[?anna?]

Thanks Greg + Hunnyluv!
The pop up at BigLin's forum disappeared after I clicked Red Bassett's link!

But a window to Lin's site was opened everything I clicked the pop up away and now although the pop up is gone everytime I change a page or post something on Lin's forum a new window to her site is opened. I very quickly have 20 windows opened to Lin's forum, if I read 20 threads or post 20 times.

The problems at Tunesandspoons have disappeared completely!