Member count not accurate

[Former Member]

Forum link; Plastictruckers
Minor problem, my forum has 21 members but the number showing in the stats and info center shows 20. Can this be corrected? I have 2 accounts myself, one as admin and one as a member,which I use as a means to check permissions. Is it my second account that's causing this?
Thank You

[Former Member]

Anyone?

[moonbeam]

Seems like a question for staff. However, normal business hours are Monday - Friday, 9 am to 5 pm Pacific. I do often see Ricky and Brian on over the weekend though, so you may get an answer sooner.

[Former Member]

Sounds good, Thank You

[CheatAreZee]

Hi @plastictrucker,

Having multiple accounts yourself shouldn't cause that to happen. I just created an account on the forum and then deleted the new account hoping that would reset the count to the proper amount, but it appears that didn't work. I'll create a ticket for our developers to look into this further to have it corrected, and to put something in place to prevent it from happening again in the future

[Former Member]

Thanks, I appreciate it.

[Former Member]

Feb 23, 2013 10:06:13 GMT -8 CheatAreZee said:

Hi @plastictrucker,

Having multiple accounts yourself shouldn't cause that to happen. I just created an account on the forum and then deleted the new account hoping that would reset the count to the proper amount, but it appears that didn't work. I'll create a ticket for our developers to look into this further to have it corrected, and to put something in place to prevent it from happening again in the future

I just discovered something that might be of help, I rejected a new member request and the total member count dropped by one. I  currently have 22 member accounts on my member list with only 20 showing in the total member count in the info center. The rejected member was actually banned (based on my past experiences with him else where) and when I returned to the home page I noticed the drop in numbers. The discrepancy is now 2 and not just 1 as was the case when I made my initial post. I checked the security log and it shows the ban but it also shows that all PM's were deleted as well, no PM's were ever made however.
Thanks again

[Former Member]

CheatAreZee,
FYI, I gained 2 new members since my last post however the discrepancy of 2 still remains
Thanks

[Michael]

Feb 25, 2013 9:04:43 GMT -8 @plastictrucker said:

CheatAreZee,
FYI, I gained 2 new members since my last post however the discrepancy of 2 still remains
Thanks

Hi,

This bug has been confirmed. A developer should be assigned to it soon. We'll update you when we know more.

[Former Member]

Feb 25, 2013 10:30:02 GMT -8 Michael said:

Feb 25, 2013 9:04:43 GMT -8 @plastictrucker said:

CheatAreZee,
FYI, I gained 2 new members since my last post however the discrepancy of 2 still remains
Thanks

Hi,

This bug has been confirmed. A developer should be assigned to it soon. We'll update you when we know more.

Just wondering if any progress has been made on this? I'm still showing the discrepancy of 2
Thanks

[CheatAreZee]

Hi @plastictrucker,

I took a look at the ticket and it does not appear to have been picked up by a developer just yet. Because of how long you've been waiting already, I've moved it up the priority list so that it should be corrected by this week. My apologies for the delay in the meantime, however.

[Former Member]

Mar 12, 2013 10:13:35 GMT -8 CheatAreZee said:

Hi @plastictrucker,

I took a look at the ticket and it does not appear to have been picked up by a developer just yet. Because of how long you've been waiting already, I've moved it up the priority list so that it should be corrected by this week. My apologies for the delay in the meantime, however.

Thanks CheatAreZee. I was questioned about this by a member in regards to poll voting, I'm trying to avoid a Bruins - Canadiens bench clearing brawl! LOL

[CheatAreZee]

Mar 12, 2013 10:22:53 GMT -8 @plastictrucker said:

Mar 12, 2013 10:13:35 GMT -8 CheatAreZee said:

Hi @plastictrucker,

I took a look at the ticket and it does not appear to have been picked up by a developer just yet. Because of how long you've been waiting already, I've moved it up the priority list so that it should be corrected by this week. My apologies for the delay in the meantime, however.

Thanks CheatAreZee. I was questioned about this by a member in regards to poll voting, I'm trying to avoid a Bruins - Canadiens bench clearing brawl! LOL

Hah, that's understandable

I'll keep an eye out on this and will let you know once it's been handled, assuming you don't notice it first

[Former Member]

Mar 12, 2013 10:26:17 GMT -8 CheatAreZee said:

Mar 12, 2013 10:22:53 GMT -8 @plastictrucker said:

Thanks CheatAreZee. I was questioned about this by a member in regards to poll voting, I'm trying to avoid a Bruins - Canadiens bench clearing brawl! LOL

Hah, that's understandable

I'll keep an eye out on this and will let you know once it's been handled, assuming you don't notice it first

Sounds good, Thanks again

[Former Member]

I think we have a fix on this, Thanks CheatAreZee I appreciate it