Encoding problems during beta zone test upgrade

[gtziaf]

Hello,
I 'm admin of this forum :
automodelling-gr.proboards.com/

I try to use beta zone and the result is here :
scw.freemessageboards.com/

As you can see all the greek letters are destroyed... I try to change the encoding from browser to greek (ISO-8859-7) but the forum displays bad characters again. The encoding change is working on v4 and I can see my Greek letters. In v5 beta zone I can write in Greek's so the problem is in the converting process.
Also, I make a test forum in v4 and converted in v5 (no betazone) and the problem remains.

It's any solution or idea for this?

PS. I know the rule about English in proboards forums but please help to secure our community and continued in v5.

Thanks for your time.
Best regards
George

[RedBassett]

Greetings,

ProBoards forums no longer need to be in English.

As for V5, the software is supposed to be UTF-8 compliant, but it has had some bugs. Please wait for a ProBoards staff member for more info.

[gtziaf]

Thanks for the fast reply.
I wait for a staff member.
Thanks again...

[Brian]

Hi, gtziaf.

The text on both forums looks the same to me. Can you provide a screenshot of how it's supposed to look on your end?

[gtziaf]

Hello,
Yes it seems the same... but after the encoding change in version 5 beta zone the letters... are not letters...
Here the screenshots:
Vers4 after encoding change (ISO-8859-7)


Vers5 beta zone after encoding change (ISO-8859-7)



Also I try all others greek encodings (like greek windows, mac, etc) and the result is the same.
All that coding changes works well in v4 forum.

Thanks again

[Brian]

Based on the screenshots you've posted, our system administration believes it's possible to convert your original characters from V4 to V5. We'll need to do some testing beforehand.

For now, if you haven't already, I recommend opting out of V5 for the time being (via the upgrade link at the top of your admin page, then clicking the Opt-Out button at the bottom of the following page) until we've test converted your forum ourselves and sorted the character encoding issue.

In the event that you feel you're ready to convert, let us know first so we can help you for this particular case.

[gtziaf]

Hello and thanks for your support.
I already check the Opt-Out option, so I wait your system administration for his solution.
I wait news for it and then I do the convert to the new version.

Thank for your time
Wait for news...

Best regards
George

[Brian]

Hi again, gtziaf. I apologize for the massive delay in news on this particular matter. I've gone ahead and moved this thread to the Support Board, as the board you originally made it in is no longer useable.

The majority of this issue stems from the fact that we didn't support multiple languages on the previous version of the software. This has been on our to-do list for a while for V5, but several more pressing issues have arisen over the course of the year. Regrettably, while we've made great progress in those other fields, we haven't been able to pursue our goal of getting this particular issue fixed.

We will not be forcing conversions on existing V4 forums with this issue until it's resolved on our end. I currently have no estimate on when this will get done, but we're aiming for before the year concludes.

[gtziaf]

Hello, today the forum updated to new version automatically.
You tell me that we can stay to v4 until the problem solved.
Now I lost hours ans hours of job and my community lost his place. All the greek data lost.

Please roll back the forum in previous version
Inform me about the situation.

Best regards
George

[Brian]

gtziaf, your forum is still on v4 on my end. Are you referring to a different forum?

[gtziaf]

Jan 7, 2014 8:53:15 GMT -8 Brian said:

gtziaf, your forum is still on v4 on my end. Are you referring to a different forum?

Hello, yes now it is back to v4.
In the morning (gmt 2) is moved to vers5 but around 14.30 (gmt 2) roll back in v4.
I thought that you make the rollback.

[Brian]

It's possible that we may have accidentally upgraded it and immediately rolled it back, for which I apologize.

I did make it very clear to our sysadmin that your forum should not be upgraded until his task is finished.

[gtziaf]

Hello, our forum seems to be down for some hours.
Is server down all on another kind of problem?

Also, Is any news about the update on version 5?

Wait some news.
Thank you for your time.

Regards
George

[David Clark]

Hey gtziaf,

Apologies for that downtime when you posted - your forum is of course back up and running now (as you've probably noticed).

I don't have any new information concerning when we might have that additional language support integrated, but as always, your forum is set to stay in version 4 until we can get that functionality included for you.

We have this thread tagged with a label that will allow us to quickly pull it up when we have news for you - we'll be sure to let you know here of any new details.

[gtziaf]

Thank you for your response.
Forum is down again. Please check it...