ERROR CODE: 62.1

[kiaramaul]

Forum URL: karadorkeep.proboards.com/

I have at least one member that can not get into his account, I have even tried getting him in through my computer so I know it's not his computer here is what he has been getting since the update..

Fatal Error - Database Query

Database Query Error

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ERROR CODE: 62.1

please help, thanks

[Mark]

Do you have a custom domain? I had one member that could not log in when he went to our custom domain, but when he went straight to the proboard address, it worked.

[kiaramaul]

just the karadorkeep.proboards.com/ site is all

he can view as a guest but gets the error message when he tries to login

[Michael]

May 1, 2013 12:38:06 GMT -8 kiaramaul said:

just the karadorkeep.proboards.com/ site is all

he can view as a guest but gets the error message when he tries to login

What is the username of the user who is having the issue?

[Mark]

May 1, 2013 12:38:06 GMT -8 kiaramaul said:

just the karadorkeep.proboards.com/ site is all

he can view as a guest but gets the error message when he tries to login

They have some great support folks here that can help, I just wanted to share with you what had happened to one of our members just in case it might help you.

[kiaramaul]

street

[Keith Rozett]

Hi kiaramaul,

I'm looking into the issue right now.

Do you know if your user is logging in with their username, or their email?

[kiaramaul]

May 1, 2013 12:50:37 GMT -8 Keith Rozett said:

Hi kiaramaul,

I'm looking into the issue right now.

Do you know if your user is logging in with their username, or their email?

he's using his email  I tried it both ways, but he's using his email.

[Keith Rozett]

May 1, 2013 12:54:15 GMT -8 kiaramaul said:

May 1, 2013 12:50:37 GMT -8 Keith Rozett said:

Hi kiaramaul,

I'm looking into the issue right now.

Do you know if your user is logging in with their username, or their email?

he's using his email  I tried it both ways, but he's using his email.

And you got the error both ways? I've logged in as this user both ways and I can get in.

Another question - are they using the Login link from your forum? Or are they going to www.proboards.com and logging in there?

[kiaramaul]

May 1, 2013 13:08:12 GMT -8 Keith Rozett said:

May 1, 2013 12:54:15 GMT -8 kiaramaul said:

he's using his email  I tried it both ways, but he's using his email.

And you got the error both ways? I've logged in as this user both ways and I can get in.

Another question - are they using the Login link from your forum? Or are they going to www.proboards.com and logging in there?

logging in from my site

[kiaramaul]

and yes I get the same thing logging from his accnt info

[Keith Rozett]

And are you still getting the error when you try to login?

If so, could you go here and try logging in?
login.proboards.com/login/1862007/1

(Just want to make sure that your forum's login button is going to the right place)

[kiaramaul]

ok that worked for my accnt

[Keith Rozett]

How about for street's account?

[kiaramaul]

I still get the same error