Update Global Account Birth Date ??

[samr]

Forum URL: awenaturale.boards.net


  For about the last 2 hours I have  been unable to log into ANY Proboard message board, including support. I get a pop telling me that I need to update my global account birth date. When I do so I get the angry bear message that the server cannot be accessed. To top this, I just clicked on the link here from my Chrome favorites bar and with only that click on a link I've used many times ... was logged in. I'm sending this along while I AM logged in. I'll log out, check that link (it should only take me to my global log in page), and see if I can get into any of my other boards.

Logged out, clicked link to come back here to support. Link is working properly and I did not get the pop up advising me to update my global account birth date. I'm going to check some other accounts. Never seen anything like this before.

[David Clark]

Hey there samr.

Can you go a bit into detail about the page that asks you to update your global account birth date? For my reference, would you be able to grab a screenshot of that page?

Is the Chrome bookmark you're using to access your forum different than the one you use when you do prompt the error? If so, what are the two URLs?

[kpatch]

I was getting it too. I input my birthday and it let me in. I don't use Chrome. It looks like this:

[David Clark]

Thanks for letting us know, kpatch. If you're getting an error on that screen, let us know.

I just spoke to our sysadmin, samr, and was told that this issue should have been resolved close to an hour ago. Have you tried this process again since that time?

[samr]

Sept 12, 2013 10:09:58 GMT -8 David Clark said:

Thanks for letting us know, kpatch. If you're getting an error on that screen, let us know.

I just spoke to our sysadmin, samr, and was told that this issue should have been resolved close to an hour ago. Have you tried this process again since that time?

Yes, thank you. Everything is fine one all my boards. I'd just never seen this.

jkjpatch ... thanks so much for the assist. That is the exact page and pop up I was getting also, but it would not let me update. When I tried I got the angry bear page. 

Oh, David Clark ,  I did try with IE, and FF. I couldn't log in on any of the three browsers I normally use. Everything is fine now. Thanks for the prompt response.

sam

[David Clark]

Thanks for the report, glad to hear everything has been straightened out now.

[fia]

Just for the record, I got it too.  When I entered my b-date I also got the angry bear.  I think I hit the back arrow and was on my forum!  But now we're having another issue.  Will start a new thread.