Member Gets Banned Message; Is Not Banned

[goodkel]

Forum URL: weightlosssurgery.proboards.com/index.cgi?action=ban

I have a member bboop who is getting a banned message when she tries to sign in. Meanwhile, she is NOT banned and is not on the banned list so there is nothing for me to remove.

She has emptied her cache/cookies, rebooted her computer, and attempted to sign in with different browsers. None of that worked.

How do I fix this? Thanks!

[Craig]

Hi

There are two different kinds of banned messages. One for the forum level, and one for ProBoards as a whole. Could you get the exact message she is receiving. Meanwhile, do you have anything at all in the ban list?

[goodkel]

Dec 26, 2013 4:56:24 GMT -8 Craig said:

Hi

There are two different kinds of banned messages. One for the forum level, and one for ProBoards as a whole. Could you get the exact message she is receiving. Meanwhile, do you have anything at all in the ban list?

She gave me her password and when I attempted to sign in to her account, I received this:

An Error Has Occurred
Sorry, but you have been banned from this forum...

Read more: weightlosssurgery.proboards.com/index.cgi#ixzz2obo3Dygk

I have no problem signing in to my admin account, so it is not an IP issue.

I do have a long ban list. We are plagued by spammers. But, she is not on it.

She is a sweet, 68 year old woman. There is no way Proboards would have banned her.

[CheatAreZee]

Hi goodkel,

I took a look and it appears that the member's email address is listed on the ban list for the forum, and is why they receive the message. If you remove their email address from the ban list on the forum they should be able to access again

[goodkel]

Dec 26, 2013 11:09:26 GMT -8 CheatAreZee said:

Hi goodkel,

I took a look and it appears that the member's email address is listed on the ban list for the forum, and is why they receive the message. If you remove their email address from the ban list on the forum they should be able to access again

Thank you I should have caught that. I did remove her email address from the list but, she can still not sign in.

Her IP is: and I scanned the page, but didn't see that either.

[moonbeam]

What about her user name? Is that on the list?

[goodkel]

Dec 26, 2013 20:25:30 GMT -8 moonbeam said:

What about her user name? Is that on the list?

No. Her username never was.

I would have noticed that easily.

[RedBassett]

On the ban page, can you use CTRL-F to search fro her IP to double check that it is not listed?

[goodkel]

Dec 27, 2013 2:44:09 GMT -8 RedBassett said:

On the ban page, can you use CTRL-F to search fro her IP to double check that it is not listed?

I pulled up the ban page and cntrl f did nothing. I am on a MacBookPro, if that makes a difference.

But, I have used the ancient technology of a pen and paper to write down her IP and compare it to IPs on the Ban list.

I didn't see it.

Thank you for trying to help.

[RedBassett]

Apologies, I write for windows since most people use Windows for PB forums, however I am on a mac myself

?-F is the keystroke you want then. If you don't see it though, then it may not be there and the issue may be elsewhere.

[CheatAreZee]

Dec 26, 2013 20:20:24 GMT -8 goodkel said:

Dec 26, 2013 11:09:26 GMT -8 CheatAreZee said:

Hi goodkel,

I took a look and it appears that the member's email address is listed on the ban list for the forum, and is why they receive the message. If you remove their email address from the ban list on the forum they should be able to access again

Thank you I should have caught that. I did remove her email address from the list but, she can still not sign in.

Her IP is: and I scanned the page, but didn't see that either.

The IP you posted is actually your IP address, which was last recorded for the account. What you'll want to do is have the member visit www.whatismyip.com and have her let you know what that website says her IP address is. Use that to search the ban list and you should be able to find it

[goodkel]

Dec 27, 2013 10:04:32 GMT -8 CheatAreZee said:

Dec 26, 2013 20:20:24 GMT -8 goodkel said:

Thank you I should have caught that. I did remove her email address from the list but, she can still not sign in.

Her IP is: and I scanned the page, but didn't see that either.

The IP you posted is actually your IP address, which was last recorded for the account. What you'll want to do is have the member visit www.whatismyip.com and have her let you know what that website says her IP address is. Use that to search the ban list and you should be able to find it

I went back to an older post of hers and confirmed it from an email she sent me.
Sure enough, her IP was buried in the Ban list.
Thank you RedBasset for that cool trick. Saved me a lot of time.

Thank you everyone for your assistance. You may want to take a vacation. I'm onto fixing what the upgrade broke on my test board next.

Really, I used to be smart.

[CheatAreZee]

It's not a problem, glad to see you were able to get it sorted. Feel free to let us know if you need help with anything else