Server 25 Problem

[Martyn Dale]

There were DNS changes but none that would affect things like that, since like i said before, all other users can still access the server just fine. Also, in traceroutes you provided earlyer, your machine is correctly resolving the IP address. If it was a DNS issue, it would say "cannot find host" or something that. The results however show a destination IP correctly ([67.15.181.14]) which is the role of DNS
It really does sound like a routing problem to me. Once your IP packets contain the destination IP, theres no need to use our DNS again
I could go into the details if the IP protocol but since your not the tech people its not really worth it.

Its possible however an intemediate server between us and them which they use is causing the problems, and therefore why they cant directly fix it, but the traces routes that you provided should identify which server that is.

Making sure you are speakign to someone in networking technical support (or similar dept) will be the best idea, as regular user support techs probably arnt too familiar with exact details of this stuff.

I cant give you a traceroute from this machine, since traceroutes are blocked at my provider, but ill get another 1 from somewhere.

EDIT:
I got one from my parents house.

Tracing route to 6teen.proboards25.com [67.15.181.14]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms BelkinModem.Home [192.168.2.1]
2 191 ms 160 ms 90 ms esr3.ilford5.broadband.bt.net [217.47.23.142]
3 50 ms 70 ms 70 ms 217.47.23.13
4 220 ms 250 ms 251 ms 213.123.78.1
5 20 ms 20 ms 10 ms 217.41.170.66
6 210 ms 230 ms 221 ms 217.41.170.134
7 330 ms 331 ms 340 ms 217.41.170.46
8 201 ms 200 ms 210 ms 213.120.192.170
9 110 ms 110 ms 91 ms core1-pos3-4.ilford.ukcore.bt.net [194.72.20.105
]
10 140 ms 130 ms 151 ms core2-pos7-3.ilford.ukcore.bt.net [194.72.20.2]

11 160 ms 191 ms 180 ms core2-pos13-0.telehouse.ukcore.bt.net [194.74.65
.125]
12 211 ms 220 ms 230 ms g5-2.mpr2.lhr1.uk.above.net [64.125.12.225]
13 250 ms 271 ms 260 ms so-1-1-0.cr2.lhr3.uk.above.net [64.125.27.218]
14 290 ms 311 ms 300 ms so-0-0-0.cr1.lhr3.uk.above.net [208.184.231.145]

15 390 ms 391 ms 411 ms so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
16 120 ms 100 ms 181 ms so-4-0-0.mpr2.atl6.us.above.net [64.125.28.230]

17 251 ms 250 ms 260 ms so-0-0-0.mpr1.atl6.us.above.net [64.125.27.49]
18 150 ms 121 ms 130 ms so-4-3-0.mpr2.iah1.us.above.net [64.125.31.25]
19 180 ms 201 ms 210 ms t289.216-200-251-162.iah1.us.above.net [216.200.
251.162]
20 240 ms 230 ms 261 ms gphou-66-98-241-29.ev1.net [66.98.241.29]
21 281 ms 290 ms 300 ms gphou-66-98-241-112.ev1.net [66.98.241.112]
22 371 ms 320 ms 361 ms proboards25.com [67.15.181.14]


I cant really see how this will help them, since the traces in that ISP stop before it leaves routers belonging to the ISP, and there are so many routes to Ev1's datacenters, theres no way you will even come close to using the same route as me, until the last couple of steps

I have also PM'ed you an email address for me, if technical support want to speak to me about it give them the address. Continue using this thread for problems though, only use the address for giving to them

[Groove]

I haven't sent you any traceroutes... you must have been replying to a previous poster... Could you PM me too? We'd like to continue working with Telus to help solve this problem. Thanks!

[Martyn Dale]

I sent it to the thread starter who said in their post that the ISP wanted other traceroutes

I have also sent you the email

In addition, you said they said it is DNS. In the trace route provided by a user of that ISP earlyer, the members machine correctly translated the hostname into an IP address. This implys it is not a DNS issue, but instead a routing issue

[wyattwilliams]

Groove he was talking to me originally (the thread creator). I to am having problems.

It has nothing to do with DNS, Martyns right when he says its a tracing issue.
--

Thanks Martyn I've emailed Telus tech support and given them your email address. Thanks. I hope this helps out a lot of users.

[Martyn Dale]

Unfortunatly i dont think its a huge ammount of people

Hits this week are still higher than last week, theres only a fractional dip in the ammount of people extra. Though as Tescos say, every little helps (probably only UK people will get that)

[Groove]

Thanks Martyn, and it looks like you guys are right. Here's the latest from my Canadian moderator:

"I got in touch with a friend in the area, who has a different
ISP than I do. This is what happened with connection 3 and 4:

3 38 ms 34 ms 38 ms gi0-1.core1.vwc.uniserve.ca
[216.113.192.209]
4 * * * Request timed out. (and all the rest
were: " request timed out")

same result happened for proboards34 site.

So it is looking more and more like it is an intermediate server as
that post by Martyn says. I next have to find someone on cable here and get them to see if they can access the boards."

I'm glad this isn't affecting the ProBoards hits.

Just an interesting and probably unrelated Canadian sidenote -- my husband works for a high tech company and all email to them from the Quebec area seems to have been blocked by the US Gov. Hmmmm...

[Martyn Dale]

I seem to be handling this in 2 threads

I have been in contact with telus myself now on the phone, and i too am being bounced around from deptartment to department... the latest is domain hosting... if someone would like to explain how their domain hosting service has anything to do with this you will be doing better than me

[Martyn Dale]

support.proboards.com/index.cgi?board=support&action=display&n=1&thread=51125&page=1

Please see my latest replies in this thread