Member Getting 1006 Error

[goodkel]

Forum URL: weightlosssurgery.proboards.com

This member has not been banned. I checked all of my banned IPs and hers is not on the list. Can you tell me how to fix this for her? Thanks!

From my member:
I can get on now, but this is happening like every day, sometimes it's for an hour, sometimes for half a day.

Error 1006 Ray ID: 18b3f59a93260701
Access denied
What happened?
The owner of this website (weightlosssurgery.proboards.com) has banned your IP address (72.171.24.126).

[Michael]

Hi,

Error 1006 is when our defensive system automatically bans a user for suspicious activity such as refreshing rapidly, making a lot of requests in a short period of time, attempting to scrape the forum, etc.

Does this user have a dynamic IP? Most likely one of their IP addresses is blocked and hence why the issue is seemingly "random".

Edit: The IP is being blocked by us for suspicious activity. 

[goodkel]

I have copied your reply and I will ask her about the dynamic IP.

How do we fix this?

[goodkel]

She wrote me this:

At my house upstate we are on a satellite connection with a modem and wifi and I have a laptop, a desktop, an ipad, and a phone. I use all of them. And then when I leave my house I'm on my phone via cell service. And in the city I have a cable modem. I don't know if an IP address changes with each device....? Or is it one IP address for each modem? I have no idea. I didn't set up any of this, nor do I have the foggiest idea how to do any of this.

[CheatAreZee]

Hi goodkel,

It looks like the specific cause for the auto-ban of the IP you provided in your initial post was due to rapid refreshing of a forum page. I have gone ahead and un-banned the IP address so they should be able to access the forum again now with that IP address. Just in case, be sure to let them know to allow some time in between refreshes just to ensure it won't happen again.

Also, just to answer the IP address question, if all of her devices are using the same internet connection then they will all share the same internet IP address. The IP address is assigned to her internet modem provided by her ISP, rather than assigned to her devices individually

[goodkel]

Thank you so much! I have copied your post to her. Once again the exemplary support here comes through.

Thank you again for all your help and info!

Kelly

[CheatAreZee]

It's not a problem, enjoy the rest of your day