NEW - Default Forum Theme Exceeds Limit But Can't Delete

[Violette]

Forum URL: maisonduviolette.proboards.com/


Hi,

I uploaded a New Year's theme a little bit ago and somehow was able to make it the default theme, but a notice pops up that I have exceeded the MB limit for themes whenever I try to do anything to it. I have deleted a bunch of other themes already, but this new theme is 32MB and I would have to delete just about every theme on the forum to make room for it and that could upset the members using those themes. So I would rather just delete the new theme ("Have A Happy New Year-2015") but I can't because it's default.

Would you be willing to help me with this from your end? I would be ever so grateful!


Cheers,

Violette

[moonbeam]

You have to designate another theme as default first.

[Violette]

Dec 29, 2014 3:14:50 GMT -8 moonbeam said:

You have to designate another theme as default first.

I did try that, but a pop up says "Permission denied. You have exceeded the allowed space for themes by 9MB. Please delete at least 9MB worth of themes. You may only export and delete themes while over the limit" so it does not allow me to make a different theme the default.


As a side note I checked the size of this new theme in my downloads and it shows it as only 917KB. Don't know why after it's uploaded it shows 32MB.

[moonbeam]

Hmmm. Interesting. What about deleting images in the theme to try and reduce the size? I've never encountered that error before, so I'm just trying to think of ways to reduce the overall theme space. Hopefully the admins can help if that doesn't work.

[Violette]

Dec 29, 2014 3:26:31 GMT -8 moonbeam said:

Hmmm. Interesting. What about deleting images in the theme to try and reduce the size? I've never encountered that error before, so I'm just trying to think of ways to reduce the overall theme space. Hopefully the admins can help if that doesn't work.

I could delete the background image to see if that is causing the problem. The only other images are the small folder icons. Thanks for that idea. I'll go try that now.

[Violette]

Couldn't delete the background image or any of the folder icon images because it gives me the same message about only being able to delete or export. I can't delete it because the "x" is not there on default themes.

[Emerald]

Images, especially GIFs, take up a lot of space. If you aren't going to use that theme any more, you might as well just delete all the images. See if it works after that.

Edit: Okay, guess that doesn't work. I guess a red has to delete it for you.

[Stinky666]

Dec 29, 2014 2:29:03 GMT -8 Violette said:

Forum URL: maisonduviolette.proboards.com/


Hi,

I uploaded a New Year's theme a little bit ago and somehow was able to make it the default theme, but a notice pops up that I have exceeded the MB limit for themes whenever I try to do anything to it. I have deleted a bunch of other themes already, but this new theme is 32MB and I would have to delete just about every theme on the forum to make room for it and that could upset the members using those themes. So I would rather just delete the new theme ("Have A Happy New Year-2015") but I can't because it's default.

Would you be willing to help me with this from your end? I would be ever so grateful!


Cheers,

Violette

If it's any consolation, you're not the only person having this issue, this person also is:
support.proboards.com/thread/536334/theme-management-problem


Must be a bug so definitely wait for the staff.

[Craig]

One of the ProBoards team may be able to delete it for you. However, what you could do is export a couple of other themes to take you under the limit, and then you can change the default, delete the theme, and then import the themes you exported.

[Violette]

Dec 29, 2014 4:45:23 GMT -8 Craig said:

One of the ProBoards team may be able to delete it for you. However, what you could do is export a couple of other themes to take you under the limit, and then you can change the default, delete the theme, and then import the themes you exported.

I deleted quite a few themes that no members were using, but now I'm down to themes that are being used. I would have to delete almost every theme on there and rile a bunch of members. That's why I was hoping ProBoards could delete that offending theme for me.

It does make me wonder though how a theme that, in the download file says it is 917KB but when it is uploaded to the forum, it says it is 32MB.

[moonbeam]

You don't have to delete them. Just export them to your computer temporarily as Craig suggested. Then, if that frees up enough space to allow you to switch default themes and delete the other one, you can import them back again.

[Violette]

Dec 29, 2014 5:55:32 GMT -8 moonbeam said:

You don't have to delete them. Just export them to your computer temporarily as Craig suggested. Then, if that frees up enough space to allow you to switch default themes and delete the other one, you can import them back again.

Hmmm...can't be sure but I think even after you export a theme you still have to delete it if you want to reduce MB size, right? I'm pretty sure I've exported themes in the past to other forums and that did not automatically delete them. I'm trying not to delete any themes that the members are using, and even if I did I would have to delete almost every one of them.

[Craig]

I believe that the .pbt is compressed, which would explain the difference in size.

Yes, you would still have to delete them as the purpose is to lower the MBs used. It may be best to wait for one of the ProBoards team. They will be able to take a look as see if something strange is going on. They should be online in a couple of hours.

[moonbeam]

Oh that's true. But nonetheless, you would be able to bring them back after the other issue is resolved. A temporary inconvenience to those using those themes.

[Violette]

I develop my themes on a test forum before exporting them to Maison du Violette. This screen shot shows the size of the Happy New Year-2015 theme at the time it was exported:





...and here is a screenshot of that same theme on Maison du Violette:



This whole problem is because the theme "expanded" in size when it was put on Maison...it isn't actually as big as 32MB...but that's how ProBoards is 'seeing' it on the regular forum.