Error message when uploading images

Jen Parsons
v5 Beta Tester

Posts: 612

Error message when uploading images May 10, 2015 15:09:54 GMT -8

Post by Jen Parsons on May 10, 2015 15:09:54 GMT -8

Hi. I'm trying to upload three images to the custom images section of a theme, but every time I try I get the following message,

Invalid request token / possible request forgery (error 1). If you received this message in error, please go back, refresh, and try again.

Brian
Support Helper

Posts: 48,129

Error message when uploading images May 10, 2015 15:13:57 GMT -8 Jen Parsons likes this

Post by Brian on May 10, 2015 15:13:57 GMT -8

Hi, Jen Parsons.

Does the same thing happen if you leave the page then navigate back to it? If so, how about in a private browsing window? (Ctrl+Shift+P or Ctrl+Shift+N usually opens one depending on the browser)

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David Clark Part of the Furniture The Great Cinnamon Roll Care for some tai chi with your chai tea? Posts: 17,602 David Clark inherit The Great Cinnamon Roll Male 191518 0 Oct 19, 2016 22:17:44 GMT -8 David Clark Care for some tai chi with your chai tea? 17,602 Part of the Furniture March 2013 davidlinc1	Error message when uploading images May 10, 2015 15:22:18 GMT -8 Jen Parsons and ♥ ℒʊ√ ♥ like this Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by David Clark on May 10, 2015 15:22:18 GMT -8 This is a known issue on Macs when trying to upload images, Jen Parsons -- our developers are on the case and working to correct the problem as a priority.
	Last Edit: May 17, 2015 14:18:59 GMT -8 by David Clark

Jen Parsons v5 Beta Tester Posts: 612 Jen Parsons inherit Female v5 Beta Tester 147672 0 Oct 20, 2023 5:21:22 GMT -8 Jen Parsons 612 Full Member September 2009 jennnnnn	Error message when uploading images May 10, 2015 15:31:08 GMT -8 Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Jen Parsons on May 10, 2015 15:31:08 GMT -8 Thank you both for the replies. I'll wait until it's fixed with Safari.

David Clark Part of the Furniture The Great Cinnamon Roll Care for some tai chi with your chai tea? Posts: 17,602 David Clark inherit The Great Cinnamon Roll Male 191518 0 Oct 19, 2016 22:17:44 GMT -8 David Clark Care for some tai chi with your chai tea? 17,602 Part of the Furniture March 2013 davidlinc1	Error message when uploading images May 10, 2015 15:33:17 GMT -8 Jen Parsons and ♥ ℒʊ√ ♥ like this Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by David Clark on May 10, 2015 15:33:17 GMT -8 I've just made a note that you're waiting to hear back from us when there's a resolution to that task.
	Last Edit: May 10, 2015 15:33:26 GMT -8 by David Clark

Jen Parsons v5 Beta Tester Posts: 612 Jen Parsons inherit Female v5 Beta Tester 147672 0 Oct 20, 2023 5:21:22 GMT -8 Jen Parsons 612 Full Member September 2009 jennnnnn	Error message when uploading images May 10, 2015 15:34:50 GMT -8 Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Jen Parsons on May 10, 2015 15:34:50 GMT -8 Thank you.

NotInKansasAnymore
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Error message when uploading images May 17, 2015 14:17:48 GMT -8 Jen Parsons likes this

Post by NotInKansasAnymore on May 17, 2015 14:17:48 GMT -8

May 10, 2015 15:22:18 GMT -8 David Clark said:

This is a known issue on Safari when trying to upload images, Jen Parsons -- our developers are on the case and working to correct the problem as a priority. Firefox should work in the meantime, if you want to upload your images using that instead.

Neither Chrome or Firefox will allow attachments. It is a Mac related issue apparently.

David Clark
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Error message when uploading images May 17, 2015 14:19:33 GMT -8 Jen Parsons likes this

Post by David Clark on May 17, 2015 14:19:33 GMT -8

May 17, 2015 14:17:48 GMT -8 NotInKansasAnymore said:

May 10, 2015 15:22:18 GMT -8 David Clark said:

This is a known issue on Safari when trying to upload images, Jen Parsons -- our developers are on the case and working to correct the problem as a priority. Firefox should work in the meantime, if you want to upload your images using that instead.

Neither Chrome or Firefox will allow attachments. It is a Mac related issue apparently.

That detail became known after my post in this thread -- sorry about that. I've just edited it to reflect the correct circumstances.

Jen Parsons v5 Beta Tester Posts: 612 Jen Parsons inherit Female v5 Beta Tester 147672 0 Oct 20, 2023 5:21:22 GMT -8 Jen Parsons 612 Full Member September 2009 jennnnnn	Error message when uploading images May 21, 2015 14:08:27 GMT -8 Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Jen Parsons on May 21, 2015 14:08:27 GMT -8 Hi. Any estimated time when this might be fixed?

David Clark
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Error message when uploading images May 21, 2015 15:32:42 GMT -8 Jen Parsons and Jaguar like this

Post by David Clark on May 21, 2015 15:32:42 GMT -8

Looks like the issue went a bit deeper than initially expected, Jen Parsons, accounting for the extended delay. I'll pass along to the dev team that this one is still a hotly-desired bug fix, and you have my apologies in the meantime.

Jen Parsons v5 Beta Tester Posts: 612 Jen Parsons inherit Female v5 Beta Tester 147672 0 Oct 20, 2023 5:21:22 GMT -8 Jen Parsons 612 Full Member September 2009 jennnnnn	Error message when uploading images May 22, 2015 13:38:35 GMT -8 David Clark likes this Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Jen Parsons on May 22, 2015 13:38:35 GMT -8 No need to apologize David Clark. Thanks for the update!

Jen Parsons v5 Beta Tester Posts: 612 Jen Parsons inherit Female v5 Beta Tester 147672 0 Oct 20, 2023 5:21:22 GMT -8 Jen Parsons 612 Full Member September 2009 jennnnnn	Error message when uploading images Jun 22, 2015 17:44:11 GMT -8 Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Jen Parsons on Jun 22, 2015 17:44:11 GMT -8 Any update David Clark?

Brian Support Helper Posts: 48,129 Brian #eb7100 Male Support Helper 33409 0 1 May 2, 2024 15:37:37 GMT -8 Brian 48,129 Collecting Dust November 2004 smashmaster3	Error message when uploading images Jun 23, 2015 8:01:50 GMT -8 Jen Parsons likes this Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Brian on Jun 23, 2015 8:01:50 GMT -8 The task appears to have been completed but I don't believe it's been pushed yet.
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CheatAreZee Permanent Fixture (??_?) Posts: 56,804 Mini-Profile Theme: Ricky's Mini-Profile CheatAreZee inherit (??_?) Male 181912 RIP 0 1 Jul 6, 2015 20:35:17 GMT -8 CheatAreZee 56,804 Permanent Fixture March 2005 Twitter zyvoloski Ricky's Mini-Profile	Error message when uploading images Jun 23, 2015 9:33:39 GMT -8 Jen Parsons likes this Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by CheatAreZee on Jun 23, 2015 9:33:39 GMT -8 Hi Jen Parsons, Can you give it a test now and let us know if you're still experiencing this issue?
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