Update on recent issues

[David Clark]

Hello everyone -- with regards to the issues affecting a certain handful of forums lately, we just wanted to offer this update and say that while a large portion of the forums initially affected have now been corrected, there are still a few cases coming in of mismatched or missing posts/threads/etc.

The issue arose during a maintenance period where forums were being moved over to better hardware systems for performance reasons, a minor error during which resulted in an ostensibly correct, but actually incorrect, merging of some thread data. For these, our systems team is working on an automated process that will split up and correct these cases.

Only a small portion of ProBoards forums were affected by the initial issue, and many cases have already been resolved. For now, we're just focusing on those that still have instances of problems caused by this circumstance.



If you're still experiencing issues, please do us a favor and provide (in this thread, as a reply) just one example of an area that's still not correct on your forum. To reiterate, all forums will be corrected, we're just trying to get a feel for what the landscape looks like at this time for those still affected. Thank you!

[shaxper]

On our forum, the only significant issue still being reported is that the "last posted" plug-in is no longer correctly reporting the last time a member created a post. Some members also suspect their post counts are not correct, but I have not verified this:

classiccomics.boards.net/members

[Spanky]

chuckysplayground.proboards.com/

Threads are missing. One thread in particular somehow merged into an Announcement thread I made yesterday to keep my members informed of the issues.

[Molly Jepson]

mayhem5.proboards.com/thread/24303/ship-aground-lily-rose-crew
mayhem5.proboards.com/thread/24327/pawe-czyk-andrzej

The last post in each of these threads is showing up as a separate post at the beginning of the thread (as well as in the proper place at the end), even though the timestamp is obviously later than the correct starting post.

[HappySunflower]

Hi there

We are still missing several threads posted from 12th-13th June and a few random posts from other threads.
adoptionsupportuk.proboards.com

[Bugme]

We only had two threads(which merged into one) that were still messed up after this whole thing happened. I deleted the double post and had them repost their threads. Considering how bad it was at one point, we are pretty happy. Thanks guys!!!!

[David Clark]

Bugme and Molly Jepson, we believe we've taken care of the cause of the issues you were having -- let us know.

[Molly Jepson]

Looks right now! Thanks for all of the hard work

[believeinheroes]

Hi David Clark

I am still having the problem with the outbox and the angry bear. Thank you!

[Spanky]

Hey David Clark ,

I am wondering if you're able to know if my forum, chuckysplayground.proboards.com/ , is fixed yet. Like some of the whacky behavior stopped (like posted being out of order), but at least one thread is missing, and was merged into an Announcement I made to inform members of what's going on. So I am a little sure of what to do here. I don't want to go ahead and re-create threads if there's still fixes to be made and whatnot.

Thanks,
Spanky

[David Clark]

No need to re-create what was lost, Spanky, as it all should be restored by our systems team.

We've addressed one issue so far, which pertained to posts being out of order sometimes. There are still other outstanding problems, like the missing thread issue you mentioned.

[Spanky]

Jun 14, 2015 15:31:43 GMT -8 David Clark said:

No need to re-create what was lost, Spanky, as it all should be restored by our systems team.

We've addressed one issue so far, which pertained to posts being out of order sometimes. There are still other outstanding problems, like the missing thread issue you mentioned.

Thanks for the update man, appreciate it. Sorry if I get excessive, as I am sure you guys have your hands pretty full on your end resolving this.

[David Clark]

No worries, we're here to keep everybody informed while our systems guys tackle this challenge.

[Sid Matheny]

Our forum is still not fixed. Here is one of the many threads that is mixed up.


wmyoung.proboards.com/thread/17517/engineers-version-corkscrew

[Thaïs]

Hi, I'm still missing a couple of posts that were created between June 11 and June 12th. I'm pasting the link to the thread here superesterine.proboards.com/thread/495/giugno?page=5&scrollTo=25151

Thanks guys!